About MosPing

MosPing is a Sydney-based AI and software studio. We design, build and run custom software, SaaS products and AI solutions for businesses across Australia. We're a small, hands-on team, and our clients work with us end to end, from the first conversation to long-term support.

The role

We want one person to own our client relationships from start to finish: understand what the client needs, keep the project on track while our engineers build it, hand it over cleanly, and look after the client as their support lead after go-live. You'll be the client's main contact, and our team will rely on you to keep everyone aligned.

What you'll do

Client interaction

- Be the client's main point of contact from kickoff onwards
- Run discovery and requirements sessions, and turn what the client needs into a clear scope, user stories and acceptance criteria
- Send regular status updates and run client check-ins and demos
- Manage expectations, change requests and scope

Project delivery

- Break projects into milestones and sprints, and track the work in tools like Linear
- Coordinate developers, designers and AI engineers, and clear their blockers
- Track timelines, risks and budgets, and escalate problems early
- Run user acceptance testing (UAT), sign-off and go-live, and prepare handover documents and user guides

Support after delivery

- Own support after launch: sort and prioritise tickets, send them to engineering, and keep clients updated until each one is fixed
- Set and track response-time targets (SLAs) and customer satisfaction
- Spot problems that keep coming back and feed them into product improvements




- Keep help articles and training material up to date
- Find chances for enhancements and current work with existing clients

What we're looking for

- 3–5+ years in project management, client delivery or customer success at a software, SaaS or IT services company
- Excellent spoken and written English, and comfortable leading calls with Australian business clients
- Hands-on experience with Agile or Scrum and tools like Linear, Jira or ClickUp
- Experience running a support or helpdesk function, including ticketing, SLAs and escalation
- Technical enough to understand web and mobile apps, APIs, cloud and AI, and to talk confidently with developers (no coding needed)
- Organised and proactive, and comfortable owning outcomes with little supervision

Nice to have

- Experience working with Australian clients
- Experience with AI products, voice agents or Microsoft 365
- A PM certification such as PMP, PRINCE2 or CSM

Contract details

- Contract role, fully remote from India
- Working hours overlap with Australian business hours, so mornings start early in IST
- Long-term engagement for the right person
- Own laptop and reliable internet required

How to apply

Apply with your CV and a short note about one project you delivered end to end: what the client needed, what went wrong, and how you handled it.

Pay: ₹20,000.00 - ₹50,000.00 per month

Application Question(s):

- Can you work early-morning IST hours to overlap with Sydney business hours?
- Have you managed a customer support ticket queue with SLAs? Briefly describe the tool and team size.

Experience:

- client-facing software project management: 3 years (Preferred)

Work Location: Remote

📌 Client Delivery & Support Manager (India)
🏢 MosPing
📍 India