Customer Support Executive (CSE) (Kinathukadavu)

Customer Support Executive (CSE) (Kinathukadavu)

11 Oct
|
SRI VETRI VINAYAGA PICTURES
|
Kinathukadavu

11 Oct

SRI VETRI VINAYAGA PICTURES

Kinathukadavu

Any UG degree

Time: 8.30 AM to 5.30 P.M

Key Responsibilities

* Provide customer support via phone, email, and chat.

* Client calls handling.

* Resolve customer complaints and technical issues efficiently.

* Maintain detailed records of interactions using CRM software.

* Collaborate with other departments to address complex problems.

* Monitor customer satisfaction and gather feedback for service improvement.

* Ensure communication is explicit, professional, and empathetic.

* Handle renewals, cancellations, and account inquiries.

Essential Skills

* Strong communication and active listening abilities.

* Problem-solving and troubleshooting skills.

* Ability to multitask and manage time effectively.

* Knowledge of CRM systems and customer support tools.

* Patience and conflict resolution techniques.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Kinathukadavu)
🏢 SRI VETRI VINAYAGA PICTURES
📍 Kinathukadavu

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