Additional Information
Job Number26125341
Job CategoryFood and Beverage & Culinary
LocationVIP Road, Opposite Kochi International Airport, Nedumbassery Vappalassery, Kochi Keral 683572, India
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

CANDIDATE PROFILE

Education and Experience

- High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

- Provides excellent customer service to all employees.

- Responds quickly and proactively to employee's concerns.

- Uses coaching skills throughout the property.

- Demonstrates self confidence, energy and enthusiasm.

- Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

- Provides excellent customer service.

- Responds quickly and proactively to guest's concerns.

- Understands the brand's service culture.

- Sets service expectations for all guests internally and externally.





- Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

- Follows up to ensure complaints have been addressed to the guest's satisfaction.

- Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

- Complies with all corporate accounting procedures.

- Assists GM as needed with annual Quality audit.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to chance. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

万怡酒店热衷于为世界各地的旅客提供优质服务，贴心满足所需。这份热忱不仅曾鼓舞我们率先创立专为商务旅行者打造的酒店品牌，也是万怡酒店至今仍在为每一位宾客的每一段旅程提供精彩体验的动力。万怡酒店团队规模虽不大，但志向高远，我们期待心怀热情的成绩优异者踊跃加入，携手我们呈献超越期待的客户体验，同时享受不断进取和自我提升的乐趣。

加入万怡酒店，便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航，发挥个人价值，追求人生目标，融入卓越国际团队，展现真我风采。

📌 AsstMgr-Food & Beverage I (Kerala)
🏢 Marriott International
📍 Kerala