Job Description – Front Office Supervisor

Position: Front Office Supervisor

Department: Front Office

Reports To: Front Office Manager

Key Responsibilities:

- Manage the daily operations of the Front Office department.

- Supervise, train, and motivate front office staff.

- Ensure smooth check-in and check-out procedures.

- Maintain high standards of guest service and satisfaction.

- Handle guest complaints and resolve issues promptly.

- Prepare staff duty rosters and monitor attendance.

- Coordinate with Housekeeping, F&B;, Maintenance, and other departments.

- Monitor room availability, occupancy, and room revenue.

- Ensure accurate billing, cash handling, and daily reports.

- Maintain front office records and documentation.

- Ensure compliance with hotel policies and SOPs.

- Monitor staff grooming, discipline, and performance.

- Assist in recruitment, induction, and performance evaluations.

- Prepare daily, weekly,



and monthly operational reports.

- Ensure safety, security, and confidentiality of guest information.

Qualifications:

- Bachelor's degree or Diploma in Hotel Management (preferred).

- Minimum 2–4 years of Front Office experience, including supervisory experience.

- Strong leadership and communication skills.

- Knowledge of PMS software (IDS, Opera, or similar).

- Good problem-solving and guest-handling skills.

- Ability to work flexible shifts, including weekends and holidays.

Pay: ₹18,000.00 - ₹22,000.00 per month

Perks:

- Food provided
- Health insurance
- Paid sick time

Education:

- Bachelor's (Preferred)

Language:

- English, Malayalam (Preferred)

Location:

- Munnar, Kerala (Preferred)

Work Location: In person

📌 Front Office Supervisor (Thiruvananthapuram)
🏢 AJ HR Consultancy
📍 Thiruvananthapuram