Key Responsibilities

- Handle customer queries through phone, email, chat, and CRM/ticketing systems.
- Understand customer requirements and provide accurate and professional responses.
- Create, update, assign, and close customer tickets/cases in the CRM.
- Maintain accurate customer information and communication history.
- Manage multiple customer queries and cases simultaneously.
- Follow up on pending customer requests and ensure timely resolution.
- Coordinate with internal teams to resolve customer issues.
- Handle customer complaints professionally and escalate complex issues when required.
- Keep customers informed about the progress of their requests.
- Monitor open tickets and ensure that no customer query is missed.
- Identify recurring customer issues and communicate them to the relevant team.
- Maintain agreed response times, resolution times, SLAs, and customer service KPIs.
- Prepare basic reports on customer queries, complaints, tickets, and resolutions.
- Ensure customer information and records are maintained accurately and confidentially.




- Follow company processes and maintain a high standard of customer service.

Required Experience & Skills

- 1–2 years of relevant hands-on customer service/customer support experience.
- Previous experience working with a CRM or ticketing system.
- Experience handling customer queries through multiple communication channels.
- Excellent verbal and written communication skills.
- Strong problem-solving, customer-handling skills and time-management abilities.
- Strong attention to detail and accurate data-entry skills.
- Ability to manage multiple customer cases simultaneously.
- Comfortable working with KPIs, SLAs, response times, and resolution targets.
- Ability to remain calm and professional when dealing with complaints or difficult customers.
- Good teamwork and coordination skills.

Job Type: Full time

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Service Executive (Sahibzada Ajit Singh Nagar)
🏢 The ArtLogic
📍 Sahibzada Ajit Singh Nagar