Job Description: Customer Support Executive (Telecaller)

Company: Nourrir
Industry: Healthcare
Job Location: Mahape, Navi Mumbai, Maharashtra
Job Type: Full-Time, Work from Office
Salary: Up to ₹3 LPA
Working Days: 6 days a week
Working Hours: 10:00 AM to 7:00 PM
Weekly Off: Sunday

Job Overview

Nourrir is looking for a customer-oriented and detail-focused Customer Support Executive to join our healthcare team. The ideal candidate should have prior experience in customer support or telecalling, preferably in the healthcare industry or a call centre workplace, along with strong communication skills in English, Hindi, and Marathi.

The candidate will be responsible for handling customer calls, assisting with product and order-related queries, coordinating order confirmations, and ensuring timely follow-ups to improve customer satisfaction and repeat purchases.

Key Responsibilities

- Handle inbound and outbound customer calls professionally and efficiently.
- Provide accurate information regarding healthcare products, product details, and order placement.
- Contact customers to verify delivery addresses and confirm order details.
- Conduct follow-up and reminder calls, messages, and emails to encourage repeat orders from existing customers.
- Assist customers with order-related queries, concerns, and resolutions.




- Coordinate with the relevant internal teams to resolve complex customer issues and ensure timely order completion.
- Maintain and update customer interaction records, queries, resolutions, and follow-up details in Excel and the CRM system.
- Ensure a positive customer experience through effective communication and timely follow-ups.
- Adhere to company policies regarding quality standards, customer confidentiality, and data security.

Eligibility Criteria

- Graduation is mandatory. Candidates must have completed their 10th, 12th, and graduation.
- Minimum 1 year of relevant experience in customer support, telecalling, or call centre operations.
- Experience in the healthcare industry will be preferred.
- Fluency in English, Hindi, and Marathi is mandatory.
- Good verbal communication, interpersonal, and customer-handling skills.
- Basic knowledge of MS Excel and CRM systems.
- Ability to manage customer queries, maintain accurate records, and handle follow-ups efficiently.

How to Apply

Interested candidates who meet the eligibility criteria can share their updated CV at:

Email: [email protected]

Job Location: Mahape, Navi Mumbai

Candidates who can join at the earliest are encouraged to apply.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Tele Caller Executive (Navi Mumbai)
🏢 Nourrir Healthcare
📍 Navi Mumbai