Customer Support Executive – E-commerce Seller Support

Location: Pune, Maharashtra
Work Mode: Work from Office
Job Type: Full time
Experience Required: 6–12 months preferred
Process: E-commerce Seller Support
Salary: ₹30,000–₹32,000 CTC per month, depending on experience and selection
Working Schedule: 5.5 days per week
Shift: Rotational shifts with rotational weekly offs
Cab Facility: Two-way cab facility available for eligible shifts

Job Overview

We are looking for customer-focused professionals to join our e-commerce seller support team in Pune. The selected candidates will assist sellers with process-related queries, provide accurate information, resolve support issues, and ensure a professional service experience.

Candidates with experience in international chat support, customer service, e-commerce support, or seller support are encouraged to apply. Applicants should have good English communication skills, a problem-solving approach, and the ability to work in a structured, target-driven environment.

Key Responsibilities

- Handle seller queries through designated customer support channels.
- Understand seller concerns and provide accurate, timely, and appropriate resolutions.
- Assist sellers with e-commerce process-related queries and issues.
- Follow standard operating procedures, quality guidelines, and established workflows.
- Communicate professionally with sellers and internal teams.
- Maintain accurate records of interactions, case details, and resolutions.
- Identify complex issues and escalate them to the appropriate team when required.
- Meet defined quality, productivity, and customer service standards.
- Follow company policies, data-handling requirements, and process guidelines.

Eligibility Criteria





- 6–12 months of relevant experience is preferred.
- Experience in international chat support, customer service, e-commerce support, or seller support will be an advantage.
- Good written and verbal English communication skills.
- Strong customer-handling, comprehension, and problem-solving abilities.
- Ability to understand queries and provide suitable solutions.
- Basic computer proficiency and the ability to navigate support systems.
- Willingness to work rotational shifts and rotational weekly offs.
- Ability to work from the office in Pune.
- Flexibility to work 5.5 days per week as per the assigned schedule.

Salary and Benefits

- Monthly CTC: ₹30,000–₹32,000, depending on relevant experience and selection.
- Two-way cab facility for eligible shifts, subject to applicable company policies.
- Cab support for applicable shifts involving odd working hours.
- Full-time employment opportunity.
- Exposure to e-commerce seller support operations and customer service processes.

Note: CTC refers to Cost to Company. The final compensation and applicable benefits will be communicated during the selection process.

Interview Process

The selection process may include the following rounds:

- HR Interview
- Communication Assessment
- Operations Interview

The interview process may vary depending on the recruitment requirements.

Work Location and Schedule

This is a work-from-office position based in Pune, Maharashtra. Selected candidates must be comfortable working rotational shifts, rotational weekly offs, and the specified 5.5-day working schedule.

How to Apply

Interested candidates can share their updated resume using the contact details below.

Email: [email protected]
Contact Number: +91-XXXXXXXXXX

Pay: ₹30,000.00 - ₹32,000.00 per month

Work Location: In person

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