Narayanji Gajak Wale Pvt. Ltd. is looking for a Customer Support & Calling Executive to handle customer communication and post-order support for our online business.

The candidate will be responsible for contacting customers after their orders are delivered, taking feedback, resolving delivery-related issues, coordinating replacement/return of damaged parcels, and handling enquiries for bulk/vendor orders.

The ideal candidate should have good spoken English and Hindi, a polite communication style, and the ability to handle customers professionally over the phone.

Key Responsibilities

- Call customers after successful delivery of their orders and take feedback.
- Communicate with customers in Hindi and English in a polite and professional manner.
- Understand and resolve customer queries related to their orders.
- Handle complaints regarding damaged, missing, or incorrect products/parcels.
- Coordinate with customers for return/replacement of damaged parcels as per company process.
- Follow up with customers until their issue is resolved.
- Maintain proper records of customer calls, feedback, complaints, and follow-ups.




- Handle customer enquiries received through the company's Shopify website.
- Coordinate and follow up on bulk orders and vendor enquiries.
- Maintain good relationships with customers and vendors.
- Coordinate with internal teams for order-related issues and resolutions.
- Achieve assigned calling and customer-support targets.

Candidate Requirements

- Excellent verbal communication skills in both Hindi and English.
- Polite, patient, and professional while speaking with customers.
- Confident and comfortable making customer calls.
- Positive listening and problem-solving skills.
- Basic computer knowledge.
- Basic understanding of online orders and customer support.
- Ability to maintain records and follow up regularly.
- Responsible, punctual, and self-motivated.
- Freshers are welcome to apply.
- Experience in customer support, telecalling, e-commerce, Shopify, or order management will be an added advantage.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 Calling Executive (Jaipur)
🏢 Narayanji Gajak Wale
📍 Jaipur