Job Summary

We are looking for a responsible and customer-focused Customer Service Team Leader to supervise daily operations, support team members, and maintain high standards of customer service. The successful candidate will help improve team performance, handle escalated customer concerns, and ensure compliance with company procedures.

Key Responsibilities

- Supervise and support customer service executives in their daily activities.
- Monitor team performance, productivity, and service quality.
- Handle complex customer queries and escalated complaints professionally.
- Guide team members in meeting customer service standards and performance targets.
- Conduct regular team briefings, coaching sessions, and performance feedback discussions.
- Monitor key performance indicators (KPIs), including customer satisfaction, response time, and resolution rates.
- Prepare daily and weekly performance reports for management.
- Identify process gaps and recommend improvements to enhance customer experience.




- Coordinate with relevant departments to resolve customer issues.
- Ensure compliance with company policies, procedures, and service guidelines.

Required Skills and Qualifications

- 2–4 years of experience in customer service or customer support.
- Previous experience in a team leader or supervisory role is preferred.
- Strong verbal and written communication skills.
- Good leadership, interpersonal, and problem-solving abilities.
- Ability to manage escalations and support team members effectively.
- Basic knowledge of MS Excel, CRM software, or customer support tools.
- Ability to work in a target-driven and customer-focused environment.

Working Conditions / Perks

- Full-time position.
- On-site
- Permanent
- incentives

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Flexible schedule

Work Location: In person

📌 Customer Service Team Leader (Malad)
🏢 Bright Talent Solution
📍 Malad