Hiring: Body Shop Manager

Berkeley Hyundai | Panchkula, Haryana

Job Type: Full-Time
Department: After-Sales Service | Body & Paint
Experience: Relevant automotive body shop management experience preferred
Location: Panchkula, Haryana

Drive Excellence in Automotive Body Repair & Customer Satisfaction

Are you an experienced automotive professional with strong leadership skills, technical expertise, and a passion for operational excellence?

Berkeley Hyundai is looking for a dynamic, result-oriented Body Shop Manager to lead its body and paint operations, ensure superior repair quality, optimize workshop productivity, and deliver an exceptional customer experience.

This is an opportunity for a professional who can combine technical knowledge, team leadership, cost control, and customer relationship management to drive workshop performance and profitability.

Key Responsibilities
1. Body Shop Operations & Workshop Management

- Oversee the complete body and paint shop operations, including vehicle inspection, denting, painting, repair, and final delivery.
- Ensure efficient job allocation, workflow management, and timely completion of repair orders.
- Monitor workshop productivity, technician efficiency, vehicle turnaround time, and overall operational performance.
- Ensure optimal utilization of manpower, equipment, tools, and workshop facilities.
- Implement processes to minimize delays, rework, and operational bottlenecks.

2. Team Leadership & Performance Management

- Lead, supervise, and motivate denters, painters, technicians, service advisors, and other workshop personnel.
- Allocate responsibilities, monitor performance, and ensure adherence to defined productivity and quality standards.
- Identify training needs and support continuous improvement in technical skills and service delivery.
- Promote teamwork, accountability, discipline, and a safety-conscious working environment.

3. Repair Quality & Technical Excellence

- Ensure repairs meet manufacturer guidelines, prescribed repair procedures, and dealership quality standards.
- Monitor denting, painting, colour matching, refinishing, and final inspection processes.
- Establish quality checkpoints to reduce repeat repairs, customer complaints,



and warranty-related issues.
- Ensure vehicles are delivered only after proper quality inspection and completion of all agreed work.

4. Insurance & Accident Repair Management

- Coordinate with insurance companies, surveyors, and customers for accident repair assessments and approvals.
- Monitor claim documentation, estimates, supplementary approvals, and repair authorization.
- Ensure accurate job estimates, repair documentation, and timely claim processing.
- Follow up on pending approvals and claims to avoid unnecessary vehicle delivery delays.
- Maintain effective working relationships with insurance partners and other stakeholders.

5. Customer Satisfaction & Service Excellence

- Ensure clear communication with customers regarding repair estimates, approval status, delivery timelines, and repair progress.
- Handle escalated customer complaints professionally and implement corrective actions.
- Coordinate with service advisors to provide transparent updates throughout the repair process.
- Maintain high standards of customer satisfaction, service quality, and timely vehicle delivery.

6. Business Growth & Financial Performance

- Monitor body shop revenue, labour sales, paint and material costs, and overall profitability.
- Identify opportunities to increase repair orders, improve conversion, and strengthen relationships with insurance partners and fleet customers.
- Control material consumption, wastage, operating expenses, and avoidable rework.
- Track key performance indicators and implement corrective measures to achieve business targets.
- Prepare operational and financial performance reports for management review.

7. Safety, Compliance & Process Improvement

- Ensure compliance with workshop safety procedures, environmental requirements, and company policies.




- Maintain proper handling and storage of paints, chemicals, tools, and equipment.
- Ensure workshop cleanliness, equipment maintenance, and organized work areas.
- Monitor adherence to standard operating procedures and recommend process improvements.

Required Skills & Qualifications

- Relevant experience in automotive body shop, denting, painting, or collision repair operations.
- Solid understanding of body repair processes, paint technology, colour matching, and vehicle estimation.
- Experience in workshop operations, manpower planning, and productivity management.
- Knowledge of motor insurance claims, surveyor coordination, and accident repair procedures.
- Strong leadership, communication, and customer-handling skills.
- Ability to manage operational costs, workshop targets, and repair quality.
- Proficiency in workshop management systems, reporting tools, and MS Excel is desirable.
- A diploma or degree in Automobile or Mechanical Engineering, or a relevant technical qualification, is preferred.

Key Performance Indicators (KPIs)

Performance may be evaluated on:

- Body shop revenue and profitability.
- Vehicle turnaround time and on-time delivery.
- Technician productivity and workshop efficiency.
- Repair quality and reduction in rework.
- Customer satisfaction and complaint resolution.
- Insurance claim processing and approval turnaround.
- Paint and material cost control.
- Safety compliance and adherence to repair standards.

The Ideal Candidate

We are looking for a hands-on leader who understands that a successful body shop is built on technical excellence, efficient operations, disciplined cost management, and customer trust.

The right candidate will be proactive in solving operational challenges, capable of engaging a diverse workshop team, committed to delivering high-quality repairs, and focused on achieving sustainable business growth.

If you have the expertise to lead a high-performing body shop and the drive to deliver outstanding results, we invite you to apply.

Apply now through Indeed to explore this opportunity with Berkeley Hyundai, Panchkula.

Pay: ₹45,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Body Shop Manager (Panchkula)
🏢 berkeley hyundai
📍 Panchkula