Experience: 1–3 Years (A minimum of 1 year of experience in Client Support, Customer Service, Client Services, or a similar role is required.)

Educational Qualification: Any Graduate

Location: Aundh, Pune

Company Profile: www.binated.com

Role Overview

We are looking for a proactive Client Service Representative to join our team. The ideal candidate should have prior experience in both voice and non-voice support, excellent communication skills, and the ability to deliver exceptional service while working in a fast-paced environment.

Key Responsibilities

- Respond to client queries through voice calls, email, and chat in a timely and professional manner.
- Resolve client concerns while ensuring a seamless support experience.
- Collaborate with cross-functional teams to address client issues and provide effective solutions.
- Maintain accurate records of client interactions, tickets, and follow-up activities.
- Meet established productivity, quality, and service standards.
- Build long-term client relationships by delivering outstanding support.
- Utilize MS Office and internal systems to manage daily tasks efficiently.

Candidate Requirements

- 1–3 years of experience in Client Support, Customer Service, Client Services, or a similar role.
- Experience in both voice and non-voice processes is preferred.
- Excellent verbal and written English communication skills.




- Comfortable working continuous night shifts.
- Willing to work 5 days a week with rotational weekly offs.
- Available to work from our Aundh, Pune office.

Desired Skills

- Strong communication and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Ability to manage multiple tasks while maintaining attention to detail.
- Good organizational and time management skills.
- Proficiency in MS Office applications.
- Positive attitude, accountability, and willingness to learn.

Employment Details

- Employment Type: Full-time | Permanent
- Work Mode: Work from Office
- Shift: Continuous Night Shift
- Schedule: 5-Day Work Week with Rotational Weekly Offs

Perks

- Health Insurance
- Paid Time Off
- Provident Fund
- Leave Encashment

Pay: Up to ₹450,000.00 per year

Benefits:

- Health insurance
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Aundh, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- What is your Current CTC?
- Are you comfortable with our Budget range for the role?

Experience:

- Client services: 1 year (Required)

Language:

- English (Required)

Shift availability:

- Night Shift (Required)

Work Location: In person

📌 Client Service Representative (Aundh)
🏢 Binated
📍 Aundh