Key Responsibilities

- Handle inbound and outbound international customer calls professionally.
- Resolve customer queries, complaints, and service requests effectively.
- Maintain high-quality communication and customer service standards.
- Understand customer requirements and provide accurate information.
- Follow defined SOPs, call-handling procedures, and compliance guidelines.
- Achieve assigned KPIs, productivity, AHT, CSAT, and quality targets.
- Document customer interactions accurately in CRM/ticketing systems.
- Escalate complex issues to the appropriate department when required.
- Maintain a qualified and positive approach during customer interactions.
- Ensure proper call etiquette, active listening, empathy, and problem-solving skills.
- Work effectively in rotational shifts, including night shifts, as per business requirements.

Pay: Up to ₹440,000.00 per year

Experience:

- International voice process: 1 year (Preferred)

Work Location: In person

📌 International Voice Executive (Hyderabad)
🏢 GetWork
📍 Hyderabad