Job Title: Front Office Manager (FOM)

Company: Ramada by Wyndham Goa Vagator
Department: Front Office
Job Location: Vagator, Goa, India
Industry: Hospitality / Hotels & Resorts
Employment Type: Full-time

Job Summary

We are looking for a skilled, guest-oriented, and result-driven Front Office Manager (FOM) to lead the Front Office operations at Ramada by Wyndham Goa Vagator. The ideal candidate should have strong leadership, communication, guest relations, and operational management skills, with a thorough understanding of hotel front office procedures and Property Management Systems (PMS).

The candidate will be responsible for ensuring exceptional guest experiences, smooth daily operations, team performance, revenue optimization, and compliance with hotel brand standards.

Key Responsibilities

1. Front Office Operations

- Oversee daily front office operations, including reservations coordination, check-in, check-out, room allocation, billing, and guest departures.
- Ensure smooth coordination between Front Office, Housekeeping, F&B;, Engineering, Security, and other departments.
- Monitor room status, arrivals, departures, VIP movements, and special guest requests.
- Ensure accurate guest registration, billing, cashiering, and shift handovers.

2. Guest Experience & Relations

- Maintain high standards of guest satisfaction and service delivery.
- Handle guest complaints, service recovery, and escalations professionally.
- Monitor guest feedback, online reviews, and satisfaction scores.
- Ensure personalized service for VIPs, repeat guests, and special occasions.

3. Team Leadership & Development

- Lead, train, coach, and motivate the Front Office team.
- Prepare duty rosters and monitor attendance, grooming, discipline, and performance.
- Conduct briefings, training sessions, and performance reviews.
- Establish clear service standards, SOPs,



and measurable departmental KPIs.

4. Revenue & Financial Control

- Monitor room inventory, occupancy, Average Daily Rate (ADR), and Revenue Per Available Room (RevPAR).
- Coordinate with Sales and Reservations teams to maximize room revenue and occupancy.
- Ensure accurate billing, payment collection, credit control, and cashiering procedures.
- Monitor complimentary rooms, discounts, room upgrades, and other revenue-related transactions as per authorization procedures.

5. Systems, Reports & Compliance

- Ensure effective use of the hotel's Property Management System (PMS).
- Prepare and review daily occupancy reports, arrivals and departures lists, shift reports, and other operational MIS.
- Maintain guest records, audit documentation, and departmental checklists.
- Ensure compliance with hotel brand standards, fire and life safety procedures, guest privacy requirements, and applicable statutory regulations.
- Support internal audits, brand audits, and hotel classification inspections.

Educational Qualification

- Graduate in Hotel Management, Hospitality Management, or a related discipline is preferred.
- Candidates with a bachelor's degree in any discipline may also be considered if they possess relevant hotel front office experience and strong operational knowledge.

Experience & Skills Required

- Minimum 8–9 years of relevant experience in hotel Front Office operations, including at least 5 years in a supervisory or managerial role.
- Experience in a reputed hotel, resort,



or branded hospitality property is preferred.
- Strong knowledge of front office procedures, guest relations, room inventory, billing, and cashiering.
- Working knowledge of hotel PMS such as IDS Fortune, Opera, Fidelio, or equivalent systems.
- Good understanding of occupancy, ADR, RevPAR, upselling, and room revenue management.
- Excellent communication, interpersonal, problem-solving, and leadership skills.
- Proficiency in email communication, MS Excel, and daily operational reporting.
- Ability to manage guest escalations, lead a team, and work effectively under pressure.
- Professional grooming, a service-oriented attitude, and a strong focus on guest satisfaction.

Key Performance Indicators (KPIs)

- Guest satisfaction scores and online review ratings.
- Check-in and check-out efficiency.
- Guest complaint resolution time and service recovery effectiveness.
- Room upselling performance and revenue contribution.
- Accuracy of billing, cashiering, and front office reports.
- Team productivity, training completion, and grooming standards.
- Compliance with hotel SOPs, brand standards, and audit requirements.

What We Offer

- Opportunity to work with an internationally recognized hotel brand.
- Professional growth and career development opportunities.
- A performance-driven and guest-focused work environment.
- Salary commensurate with experience, qualifications, and suitability.

How to Apply

Interested candidates who meet the above requirements may share their updated CV at:

Email: [email protected]
Subject Line: Application – Front Office Manager

Join our team and help us deliver exceptional hospitality experiences at Ramada by Wyndham Goa Vagator.

Pay: ₹50,000.00 - ₹65,000.00 per month

Benefits:

- Food provided
- Provident Fund

Work Location: In person

📌 Front Office Manager (Vagator)
🏢 RAMADA BY WYNDHAM vagator
📍 Vagator