The Guest Relations Executive is responsible for creating a warm, welcoming, and memorable experience for every guest at Sree Guruvayoor Tiffin.

The role involves welcoming guests, managing seating and guest flow, ensuring guest satisfaction, handling queries and feedback, encouraging genuine Google reviews, and maintaining strong relationships with customers.

Key Responsibilities1. Guest Welcome & Hospitality

- Welcome every guest warmly and professionally.
- Assist guests with seating and understand their requirements.
- Ensure guests feel comfortable and well attended to.
- Maintain a friendly, positive, and approachable attitude at all times.
- Maintain proper grooming, uniform, and professional body language.

2. Guest Experience

- Regularly check on guests to ensure they are satisfied with the food and service.
- Coordinate with the service team to address guest requirements quickly.
- Give special attention to senior citizens, families, children, and guests with specific requirements.
- Ensure the overall dining experience meets the standards of Sree Guruvayoor Tiffin.

3. Guest Queries & Complaint Handling

- Respond politely and confidently to guest questions regarding the menu, food, service, waiting time, etc.
- Listen carefully to guest complaints and concerns.
- Handle minor issues immediately and escalate serious concerns to the Restaurant Manager.
- Follow up with guests to ensure complaints have been properly resolved.
- Report recurring complaints and customer suggestions to the management.

4. Google Review Collection & Online Reputation

- Politely encourage satisfied guests to share their genuine experience through a Google Review.
- Identify suitable opportunities to request reviews without disturbing the guest experience.
- Guide guests on how to access the restaurant's Google Review page or QR code when required.
- Maintain a daily record of Google Review requests and reviews received.
- Never pressure guests or offer incentives in exchange for positive reviews.




- Monitor guest feedback received through Google Reviews and immediately report important complaints or negative feedback to the Restaurant Manager.
- Work with the team to improve guest experience based on recurring feedback.
- Support the outlet in maintaining a strong and positive online reputation through excellent hospitality.

5. Seating & Guest Flow

- Manage the guest waiting area during busy hours.
- Coordinate with the service team regarding table availability.
- Maintain an organized waiting list, where applicable.
- Keep guests informed about expected waiting times.
- Ensure smooth guest movement during peak hours.

6. Coordination with Operations

- Coordinate closely with the Restaurant Manager, Service Team, Kitchen Team, and Cash Counter.
- Communicate special guest requests clearly to the concerned team.
- Follow up to ensure guest requests are completed properly.
- Ensure important guest information is communicated to the relevant team members.

7. Guest Relationship Building

- Recognize regular guests and provide personalized attention wherever appropriate.
- Build positive relationships with customers.
- Encourage satisfied guests to revisit Sree Guruvayoor Tiffin.
- Create a welcoming experience that encourages guests to recommend the restaurant to others.

8. Brand Representation

- Represent the values and hospitality standards of Sree Guruvayoor Tiffin.
- Maintain a professional appearance and positive attitude.
- Ensure all guest interactions reflect the brand's hospitality standards.
- Act as a positive representative of the brand at the outlet.

Required Skills & Qualities

- Excellent communication and interpersonal skills.
- Pleasant, friendly, and confident personality.
- Strong customer-service and hospitality mindset.




- Valuable listening and problem-solving skills.
- Ability to remain calm and polite during busy hours.
- Ability to handle guest complaints professionally.
- Good teamwork and coordination skills.
- Comfortable interacting with guests and requesting genuine feedback/reviews.
- Good command of Malayalam and English.
- Knowledge of Hindi/Tamil will be an advantage.

Experience & Qualification

- Minimum 1–2 years of experience in hospitality, restaurants, hotels, retail, or customer service is preferred.
- Freshers with excellent communication skills and the right attitude may also be considered.

Key Performance Indicators (KPIs)

The performance of the Guest Relations Executive will be evaluated based on:

- Guest satisfaction.
- Quality of guest interaction and hospitality.
- Effective handling and resolution of guest complaints.
- Growth in genuine Google Reviews.
- Quality and consistency of guest feedback collection.
- Google rating and online guest sentiment.
- Guest waiting-time management.
- Repeat guest engagement.
- Grooming and hospitality standards.
- Coordination with the restaurant team.
- Timely reporting of important guest feedback to management.

Working Conditions

- Full-time restaurant-based role.
- Willingness to work in shifts, weekends, and public holidays.
- Must be comfortable working during peak restaurant hours.
- High level of guest interaction is expected.
- The role requires standing and moving around the restaurant for extended periods.

Ideal Candidate

The ideal candidate is warm, confident, well-groomed, attentive, and genuinely interested in making guests feel valued.

The person should be able to handle a busy restaurant workplace while maintaining a calm and welcoming attitude. They should understand that the objective is not just to collect reviews, but to create an experience that naturally makes guests want to leave a positive review and return to Sree Guruvayoor Tiffin.

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

- Food provided

Work Location: In person

📌 Guest Relation Executive (Guruvayur)
🏢 SREE GURUVAYOOR TIFFIN
📍 Guruvayur