- Provide end-user desktop support for hardware and software-related issues.
- Troubleshoot Windows OS, Outlook, Teams, Microsoft Office 365 and other business applications.
- Perform laptop/desktop setup, configuration and deployment for new and existing users.
- Provide basic Active Directory support, including password reset and account unlock.
- Troubleshoot LAN, Wi-Fi, VPN and desktop-level connectivity issues.
- Troubleshoot printers, scanners and other IT peripherals.
- Install, configure and troubleshoot approved software and applications.
- Log, update and resolve IT support tickets within agreed SLA.
- Provide in office and customer-facing IT support and coordinate with L2/L3 teams for escalations.
- Follow ITIL, information security and customer-specific IT support processes.
- Maintain accurate ticket documentation, troubleshooting details and closure information

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Desktop Support Engineer (Lower Parel)
🏢 Team Computers
📍 Lower Parel