JOB DESCRIPTION

Employment Type: Full-Time Contractor / Freelancer (Bangalore, India)

Travel Requirement: Up to 10-30% travel across India for field operations, site visits, and commercial events

Job Overview

Thorasys is seeking an experienced and detail-oriented In-House Service Engineer to manage and execute repairs for all faulty devices across India. The ideal candidate will have a strong background in medical device repair, a thorough understanding of medical quality management standards, hands-on experience with Odoo ERP, and the ability to professionally manage hardware modifications while maintaining strict compliance with quality protocols.

Key Responsibilities

a. Device Repair & Maintenance: Diagnose, troubleshoot, and repair faulty Thorasys medical devices returned from clients across India, ensuring minimal turnaround time.

b. Partner Training: Conduct technical training sessions for third-party technicians and service partners to ensure high-quality service and alignment with Thorasys standards.

c. Service Partner Oversight: Monitor, evaluate, and audit the repair work, quality performance, and turnaround times of third-party service partners in India.

d. Hardware Modifications: Perform professional hardware alterations, component replacements, and upgrades in strict adherence to Thorasys engineering standards and technical documentation.

e. Quality & Compliance Management: Follow established medical quality management protocols (e.g., ISO 13485)



throughout the repair process to ensure all equipment meets regulatory and safety standards before release.

f. ERP & Service Tracking: Utilize the Odoo system to log incoming faulty units, create repair tickets, track inventory/parts consumption, and document service histories accurately.

g. Quality Assurance Testing: Execute post-repair calibration, safety checks, and functional testing to verify device performance and safety compliance.

h. Documentation: Maintain complete service records, non-conformance reports (NCRs), and repair logs to support quality audits and continuous improvement.

a. Qualifications & Requirements

a. Education: Bachelor’s Degree or Diploma in Biomedical Engineering, Electronics, Electrical Engineering, or a related technical discipline.

b. Experience: 3–5+ years of hands-on experience in servicing, repairing, and calibrating medical devices.

c. ERP Proficiency: Solid hands-on experience with the Odoo system (Field Service / Repair modules preferred).

d. Quality Standards: In-depth understanding of medical device quality standards (e.g., ISO 13485).

e. Technical Skills: Robust diagnostic skills in electronic circuits, hardware troubleshooting, soldering, and mechanical assembly.

f. Communication & Training Skills: Strong communication, presentation, and interpersonal skills to effectively train external partners and represent Thorasys professionally.

Benefits:

- Work from home

Work Location: On the road

📌 In-House Service Engineer (India) (Bengaluru)
🏢 THORASYS Thoracic Medical Systems
📍 Bengaluru