Senior IT Technician

Proclivity Digitech Pvt. Ltd. – International BPO

Job Summary:
Proclivity Digitech Pvt. Ltd. is looking for an experienced and hands-on Senior IT Technician to manage and maintain the company's complete IT infrastructure supporting its international BPO operations. The candidate will be responsible for ensuring uninterrupted availability of computers, networks, internet, VoIP/dialer systems, CCTV, biometric systems, servers, and other IT equipment used across Website, Digital Marketing, ELD/Telematics, VoIP, Sales, Customer Support, and technical teams.

Key Responsibilities

IT Infrastructure & System Support

- Manage day-to-day IT operations across the office and all BPO processes.
- Install, configure, maintain, and troubleshoot desktops, laptops, monitors, printers, scanners, and other IT equipment.
- Handle Windows installation, system formatting, software installation, updates, drivers, and system configuration.
- Diagnose and resolve hardware and software issues quickly to minimize employee downtime.
- Maintain IT equipment and ensure all systems are ready before employees start their shifts.

Networking & Internet

- Manage and troubleshoot LAN, Wi-Fi, switches, routers, network points, and connectivity issues.
- Monitor office internet connectivity and coordinate with multiple ISP/vendor teams when required.
- Troubleshoot network downtime, IP conflicts, DNS, connectivity, and basic routing issues.
- Maintain network infrastructure and ensure stable connectivity for international BPO operations.
- Coordinate with vendors for network upgrades, repairs, and installations.

BPO / Voice Process Support

- Provide technical support for VoIP phones, softphones, dialers, headsets, call-center systems, and related applications.
- Troubleshoot call-quality issues such as connectivity, latency, audio, microphone, and login problems.
- Support international sales and customer-support teams using different calling platforms.
- Coordinate with VoIP/dialer vendors for technical escalations and service-related issues.
- Ensure critical systems are operational before and during business shifts.





ELD & Telematics Operations

- Provide internal IT support for the company's ELD/Telematics business operations.
- Troubleshoot systems, applications, connectivity, and hardware used by ELD Sales and Customer Support teams.
- Assist teams with ELD software, portals, system access, and related technical requirements.
- Coordinate with the relevant technical/product team when issues require higher-level resolution.

Security & Access Management

- Manage employee system access, user accounts, email configuration, and application access as authorized.
- Handle onboarding and technical setup of new employees, including computers, email, software, internet, and system access.
- Complete IT access and system deactivation during employee exit/separation.
- Maintain basic endpoint security, antivirus, firewall, password, and system-security practices.
- Ensure unauthorized software and access are not introduced into company systems.

Office Technology

- Maintain and troubleshoot CCTV, biometric attendance systems, access-control systems, printers, projectors, UPS, and other office technology.
- Monitor IT equipment and identify systems requiring preventive maintenance or replacement.
- Maintain proper IT asset allocation and equipment records.
- Track faulty, repaired, replaced, and newly purchased IT equipment.

IT Administration & Documentation

- Maintain an updated IT Asset Register covering desktops, laptops, monitors, networking equipment, headsets, phones, printers, and other devices.
- Maintain records of IT complaints, repairs, installations, replacements, and vendor visits.
- Conduct regular preventive maintenance of systems and IT infrastructure.
- Maintain adequate stock of essential IT accessories and spare equipment.




- Prepare regular IT status and issue reports for management.
- Ensure proper documentation of recurring technical problems and their solutions.

Team & Vendor Coordination

- Guide and supervise junior IT technicians or IT support staff.
- Prioritize technical issues based on business impact and shift requirements.
- Coordinate with ISP, VoIP, dialer, hardware, software, CCTV, biometric, and other technical vendors.
- Provide immediate attention to critical IT issues affecting international BPO operations.
- Support management during new process launches, employee seating changes, system installations, and office infrastructure changes.

Required Skills & Experience

- 3–6 years of relevant experience in IT Support, IT Technician, System Administration, or BPO IT Operations.
- Strong practical knowledge of computer hardware and Windows systems.
- Good knowledge of LAN, WAN, Wi-Fi, routers, switches, IP configuration, and basic networking.
- Experience troubleshooting VoIP, dialers, softphones, headsets, and call-center systems.
- Experience handling IT infrastructure in a BPO / international process environment will be preferred.
- Knowledge of CCTV, biometric attendance, printers, UPS, and office IT equipment.
- Good understanding of system security, user access, backups, and basic server/network administration.
- Strong troubleshooting and problem-solving skills.
- Ability to work independently and handle urgent technical issues.
- Good communication and coordination skills.
- Willingness to support rotational shifts and business-critical requirements when required.

Preferred Background

Candidates with experience in International BPO, Call Centre, ITES, VoIP, Dialer, ELD/Telematics, Website/Digital Marketing, or similar multi-process organizations will be preferred.

Job Type: Full-time
Location: Kolkata
Department: IT / Technical Operations
Experience: 3–6 Years
Work Setting: International BPO / Multi-Process Operations
Shift: As per business/process requirements

Pay: ₹22,000.00 - ₹27,000.00 per month

Work Location: In person

📌 Senior IT Technician (Kolkata)
🏢 Proclivity Digitech
📍 Kolkata