We're Hiring: Franchisee Success Manager (FSM)

Company: i2Global
Location: Koramangala, Bengaluru
Job Type: Full-Time | On-site

Job Overview

i2Global is looking for a proactive and relationship-driven Franchisee Success Manager (FSM) to manage and support our franchise partners after onboarding. The role focuses on improving franchise performance, strengthening partner relationships, driving business growth, and ensuring smooth operations.

Key Responsibilities

- Act as the primary point of contact for assigned franchise partners.
- Conduct regular performance reviews and identify business growth opportunities.
- Guide franchisees on lead generation, local marketing, upselling, and customer engagement.
- Monitor business performance, track action plans, and share best practices.
- Coordinate with internal teams, including Sales, Marketing, Academics, Technology, and Accounts, to resolve franchise-related issues.
- Support franchisees with operational setup, team training, and process compliance.
- Monitor franchise satisfaction, retention, royalty payments, and outstanding receivables.
- Address partner concerns and implement performance improvement plans.




- Prepare regular reports on franchise performance, growth projections, and key challenges.

Eligibility Criteria

- Bachelor’s degree in Business Administration, Management, or a related field. An MBA is preferred.
- Minimum 2 years of experience in customer support, client relationship management, account management, or franchise management.
- Experience managing multiple clients or business partners simultaneously.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong analytical, documentation, and reporting abilities.
- Familiarity with CRM tools and Google Workspace.
- Willingness to travel when required and participate in virtual review meetings.

Why Join i2Global?

- Work closely with franchise partners and contribute to their business growth.
- Gain exposure to multiple business functions in the EdTech industry.
- Chance to develop relationship management and business consulting skills.
- Performance-based incentives and career growth opportunities.

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Franchise Development Manager (Bengaluru)
🏢 I2GLOBAL VIRTUAL LEARNING PRIVATE
📍 Bengaluru