Customer Service Executive – E-Commerce Domestic Process

Job Title: Customer Service Executive
Location: Pune, Maharashtra
Process: E-Commerce Domestic Process
Process Type: Customer Service / Domestic Calling
Salary: ₹20,000 – ₹28,000 per month
Experience: Freshers & Experienced Candidates
Job Type: Full-Time
Gender: Male & Female Candidates

Job Overview

We are hiring Customer Service Executives for an E-Commerce Domestic Process in Pune. The selected candidates will be responsible for handling customer queries, providing accurate information, resolving service-related concerns, and ensuring a positive customer experience.

This is a suitable opportunity for candidates with good communication skills who are interested in building a career in the customer service and e-commerce industry.

Key Responsibilities

- Handle customer queries through calls and other designated communication channels.
- Understand customer requirements and provide appropriate solutions.
- Assist customers with orders, deliveries, returns, refunds, and other service-related queries.
- Provide accurate information regarding products and services.
- Maintain a professional and customer-friendly approach.
- Record customer interactions and update relevant information in the system.
- Escalate complex issues to the concerned team when required.




- Maintain service quality and customer satisfaction.
- Follow company policies, process guidelines, and quality standards.

Eligibility Criteria

- HSC Passed candidates can apply.
- Graduates are preferred.
- Freshers and experienced candidates can apply.
- Candidates should have good verbal communication skills.
- Basic computer knowledge is required.
- Candidates should be comfortable working in a customer service workplace.

Required Skills

- Good communication skills
- Customer-handling skills
- Problem-solving ability
- Basic computer knowledge
- Professional attitude
- Patience and active listening
- Ability to work in a team

Salary

₹20,000 – ₹28,000 per month

Salary will depend on candidate experience, communication skills, interview performance, and process requirements.

Job Benefits

- Competitive Salary
- Domestic E-Commerce Process
- Professional Work Environment
- Training & Process Support
- Career Growth Opportunities
- Freshers Can Apply

Candidate Profile

We are looking for candidates who are confident, customer-focused, well-spoken, and willing to build a career in the e-commerce customer service industry.

Immediate Hiring – Limited Openings

Location: Pune, Maharashtra

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Support Executive (CSE) (Pune)
🏢 Aditya Bpo Services Pvt.Ltd
📍 Pune