Role description

We are looking for a skilled Application Infrastructure Support Engineer with 3-5 years of experience in production support environments The candidate will be responsible for ensuring application availability monitoring infrastructure health managing incidentschanges and supporting system upgrades migrations and compliance activities

Key Responsibilities

Provide L2/L3 production support for applications and infrastructure components

Monitor system and application health using tools such as Grafana Splunk AppDynamics and Sysdig

Manage and troubleshoot batch scheduling tools such as UC4 Automic

Handle incident problem and change management using Helix ITSM and JIRA

Perform root cause analysis RCA for recurring issues and provide preventive solutions

Support oncall activities and ensure SLA adherence for critical incidents

Collaborate with development DBA and infrastructure teams for issue resolution

Execute and support application deployments migrations and system upgrades

Ensure compliance with security and vulnerability management including patching activities

Work on log analysis and performance monitoring to identify bottlenecks and improve stability

Participate in DR drills failover testing and system resilience planning

Maintain proper documentation and runbooks for operational processes

Technical Skills Required

Monitoring Observability

Grafana

Splunk

AppDynamics

Sysdig

Infra Platform Knowledge

Good understanding of Windows Server environments

Solid Networking concepts TCPIP DNS Load Balancing Firewall basics

Knowledge of Firewall rules security configurations





Understanding of Storage types SAN NAS Cloud storage basics

Scheduling ITSM Tools

UC4 Automic Workload Automation

Helix Change Incident Management

JIRA ticket tracking workflows

System Operations

Experience in system upgrades patching and vulnerability remediation

Handson with compliancerelated activities and audit readiness

Exposure to setting migrations onprem to cloud version upgrades

Skills

Mandatory Skills : .Net Framework, Angular, AppDynamics, AS/400, Asp.net, AWS DevOps Services, Azure Cosmos DB, Azure DevOps, Bash/Shell scripting, BMC Control-M, BMC Helix ITSM, C, C#, C++, Cassandra, Cognos Analytics, DB2-DB Administration, Docker, Dynatrace, Elastic Search, ERP (JDA/PoS/PLM/Infor LN/JDE/Peoplesoft) Testing, Flexcube technical PL/SQL-Performance Tuning & Shell Scripting, Grafana, IBM Tivoli Workload Scheduler, IIS Server, Java, JavaScript, JBoss, Jenkins, Jira Service Desk, Kafka, Kibana, Knowledge Management, Kubernetes, Mainframe Autosys, Major incident management, Microservices, MongoDB, MS SQL Server, MSBI-SSRS, MySQL, Nginx, Oracle DB Administration, PostgreSQL, PowerBI, Problem Management, Prometheus, Python, React, ServiceNow ITSM, ServiceNow(ITOM ITSM and other) Functional Testing,



ServiceNow-Event Management, Shell Scripting, Splunk, SpringBoot, Tomcat-Apache, VB.Net, WebSphere, Windows Server

About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert

📌 Senior Consultant - System Management (Pune)
🏢 LTM
📍 Pune