Asst. Manager - Inbound Voice

Location: Infopark, Kakkanad, Kochi
Experience: Minimum 5 years of experience in any BPO Inbound Voice with 2 years in Team handling (Mandatory)

Education: Bachelor's Degree Mandatory
Shift: Monday–Friday(6 PM - 3 AM)
Salary: Up to ₹ 8.5 LPA

Requirements

- Minimum 5 years of experience in any BPO Inbound Voice
- Minimum 2 years of proven experience managing a customer service team
- Inbound call or chat experience is mandatory
- Strong knowledge of shrinkage and attrition management
- Excellent leadership, communication, and problem-solving skills

Responsibilities

- Monitor daily call performance, quality, and productivity of the team
- Ensure SLA, KPI, and client targets are consistently achieved
- Conduct regular coaching sessions, call audits, and performance reviews




- Handle customer escalations and critical cases effectively
- Monitor and control shrinkage and attrition levels
- Prepare daily and weekly team performance reports

Pay: ₹45,000.00 - ₹65,000.00 per month

Advantages:

- Commuter assistance
- Health insurance
- Life insurance

Application Question(s):

- Please mention your team size, experience in handling attrition and shrinkage, and your involvement in client communication and SLA/KPI management.

Experience:

- BPO Inbound Voice: 5 years (Required)
- Team Leading: 1 year (Required)

License/Certification:

- Graduation (Required)

Work Location: In person

📌 Asst. Manager - Inbound Voice (Kochi)
🏢 Advenxa Pvt.Ltd
📍 Kochi