Job Summary:

We are seeking an experienced Call Centre Head to lead and manage our customer service operations. The ideal candidate will have at least 3 years of experience in team handling and in a senior position within a BPO/Call Centre workplace. You will be responsible for ensuring smooth daily operations, meeting performance targets, and maintaining high customer satisfaction levels.

Key Responsibilities:

- Manage day-to-day operations of the call centre.
- Lead, motivate, and monitor a team of call centre executives.
- Ensure achievement of service targets and KPIs.
- Train, mentor, and guide team members for performance improvement.
- Handle escalated customer issues effectively and professionally.
- Coordinate with management for operational strategies and workflow improvement.




- Prepare and present performance reports to senior management.

Requirements:

- Minimum 2 years of experience in team handling and senior position in a BPO/Call Centre.
- Strong leadership, communication, and problem-solving skills.
- Ability to work under pressure and meet deadlines.
- Proficiency in call centre tools, CRM software, and MS Office.
- Excellent customer service skills and people management abilities.

Job Types: Full-time, Permanent

Pay: ₹18,460.28 - ₹25,108.47 per month

Experience:

- Call center: 2 years (Required)

Work Location: In person

📌 Call Centre Head (Madurai)
🏢 BEST MONEY GOLD
📍 Madurai