A General Manager (GM) – Sales at a Maruti Suzuki ARENA dealership leads all car sales operations, dealership profitability, and customer satisfaction targets. [1]Role Overview

- Department: Sales & Operations (ARENA Passenger Cars)
- Reports To: Managing Director / Board of Directors / Dealer Principal
- Experience Required: Typically 5 to 10+ years in automobile retail sales, with at least 3–5 years in a senior leadership or team-handling role
- Education: Graduate degree; MBA / PGDM in Sales & Marketing preferred

Key Responsibilities

- Sales Strategy & Target Achievement
- Drive monthly, quarterly, and annual vehicle sales volume, gross profit, and market-share targets.
- Formulate and execute local market penetration, expansion, and promotional strategies.
- Monitor key performance indicators (KPIs) such as enquiry-to-booking, booking-to-retail, and test-drive conversion ratios.
- Team Leadership & Management
- Hire, train, mentor, and supervise New/Used Car Sales Managers, Team Leaders, and Dealership Floor Staff.
- Conduct regular performance reviews, target settings, and sales coaching sessions.
- Profitability & Financial Oversight
- Manage dealership P&L; (Profit and Loss), operating expenses, working capital, and financial audit compliance.
- Oversee stock ageing, model mix, inventory movement, and vehicle ordering plans with Maruti Suzuki.




- Customer Experience & Quality Standards
- Maintain high standards of Customer Delight Index (CDI) and Net Promoter Score (NPS) in alignment with Maruti Suzuki guidelines.
- Handle escalations and ensure smooth vehicle delivery processes.
- Cross-Functional & OEM Coordination
- Coordinate seamlessly with CRM, Marketing, Finance, Insurance, Accessories, and Service departments.
- Liaise with Maruti Suzuki regional/area sales managers regarding manufacturer schemes, audit compliance, and stock allocation.

Required Skills & Competencies

- Industry Knowledge: Deep understanding of Maruti Suzuki sales processes, retail finance, RTO/insurance norms, and DMS (Dealership Management Systems).
- Analytical Ability: Strong command over MIS reports, Excel dashboards, and data-driven forecasting.
- Interpersonal Skills: Exceptional negotiation, leadership, and customer-handling capabilities.

If you are preparing an application or interview for a specific Maruti dealership (such as Aparnaa Motors or another local arena), let me know your years of experience or target region to tailor a resume summary or interview prep guide.

Pay: ₹50,000.00 - ₹90,000.00 per month

Perks:

- Cell phone reimbursement
- Flexible schedule
- Provident Fund

Work Location: In person

📌 GM SALES (MARUTI DEALER) (Sambalpur)
🏢 APARNAA MOTORS - MARUTI SUZUKI DEALER
📍 Sambalpur