- Position: Executive/Lead – Reputation Management
- Location: Kota
- Employment Type: Full-time
- Reporting to: Marketing/Brand Manager

About the Role

We are seeking a proactive and detail-oriented professional to manage the online reputation of our brand. As an Executive/Lead – Reputation Management, you will monitor digital channels, address customer feedback, and ensure a positive brand image across platforms. At the Lead level, you will also define strategies, manage escalations, and collaborate with teams to strengthen brand credibility and trust.

Responsibilities

Monitoring & Engagement:

- Track brand mentions, reviews, and feedback across social media, review sites, and online forums.
- Respond promptly and professionally to customer comments, reviews, and complaints.
- Maintain a consistent brand voice while addressing both positive and negative feedback.

Strategy & Reputation Building:

- Develop and implement strategies to enhance brand reputation and trust.
- Work with customer success and marketing teams to resolve concerns and highlight positive experiences.
- Manage crisis communication and escalate sensitive issues to leadership when needed.
- Promote user-generated content, testimonials, and positive brand stories.

Analytics & Reporting:

- Prepare regular reports on sentiment analysis, review ratings, and customer feedback trends.
- Identify recurring issues and recommend process improvements.
- Track KPIs such as brand sentiment, online rating scores, and engagement.





Leadership (for Lead role):

- Mentor executives handling reviews and customer interactions.
- Establish SOPs for managing customer complaints and online reputation risks.
- Collaborate with PR and marketing teams to align reputation efforts with campaigns.
- Lead initiatives to proactively improve brand perception.

Requirements

- 1–5 years of experience in reputation management, customer support, or digital marketing.
- Excellent written and verbal communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Familiarity with online review platforms (Google Reviews, Trustpilot, Glassdoor, etc.).
- Ability to handle sensitive issues with empathy and professionalism.
- For Lead role: proven experience in strategy building, escalation handling, and team management.

Bonus Points For

- Experience in PR or crisis communication.
- Knowledge of tools like Brandwatch, Mention, or similar monitoring platforms.
- Exposure to SEO or social media management.
- Background in customer success or community management.

What You’ll Get

- Opportunity to build and protect the brand’s online presence.
- Hands-on experience in managing real-time customer interactions.
- Exposure to brand strategy and crisis management.
- Growth opportunities in PR, digital marketing, and brand leadership.

Ready to thrive in a rapid-paced startup?

Join a team where challenges drive learning and your ideas turn into impact fast.

Apply Now

📌 Leadership (for Lead role): (Kota)
🏢 Digitalgowhere
📍 Kota