IT Officer (Infrastructure, ERP, Cloud & Security)

Experience: 5–7 Years

About Prism Jewellery

Prism Jewellery is one of India’s largest and most well reputed diamond jewellery manufacturers, creating jewellery for some of the country’s leading retail jewellers.

With a 65-year legacy of jewellery manufacturing heritage, Prism has built deep expertise across design, product development, craftsmanship, manufacturing, and large-scale execution. Over the decades, we have developed long-standing relationships with leading jewellery retailers across India by consistently delivering on design, quality, reliability, and service.

Key Responsibilities

1. IT Infrastructure & Hardware

- Deploy, configure, maintain, and troubleshoot desktops, laptops, servers, printers, routers, switches, firewalls, and other IT infrastructure.
- Manage IT infrastructure across Prism's corporate and manufacturing locations.
- Monitor system performance, hardware health, connectivity, and infrastructure availability.
- Maintain IT asset records, configuration details, warranties, and lifecycle information.
- Ensure timely installation, configuration, upgrades, and preventive maintenance of IT equipment.
- Troubleshoot hardware, operating system, peripheral, and connectivity-related issues.
- Maintain appropriate IT documentation, infrastructure diagrams, and technical records.

2. ERP & Software Support

- Provide first-line technical and operational support for the company's ERP and business applications.
- Manage user accounts, access rights, permissions, and system configurations.




- Troubleshoot ERP-related issues and coordinate with software vendors or implementation partners for resolution.
- Support users across Finance, HR, Production, Inventory, Sales, and other business functions.
- Monitor application-related issues and ensure timely resolution within agreed timelines.
- Assist with software installation, updates, licensing, and user access management.
- Support implementation and integration of new business applications and technology solutions.

3. Network, Cloud & Data Management

- Manage and maintain LAN/WAN, Wi-Fi, internet connectivity, VPN, routers, switches, and network infrastructure across locations.
- Configure and monitor network security devices, firewalls, and access controls.
- Manage cloud environments and services such as AWS, Microsoft Azure, Google Cloud, or equivalent platforms, as applicable.
- Implement and monitor automated off-site data backup processes.
- Maintain backup schedules, backup logs, and data retention processes.
- Develop and periodically test data recovery and disaster recovery plans.
- Ensure critical business data is securely backed up and recoverable in the event of system failure or other disruptions.

4. Cybersecurity & IT Controls

- Implement and maintain endpoint security, antivirus, anti-malware, firewall,



and other cybersecurity solutions.
- Monitor network traffic, system alerts, and potential security incidents.
- Manage user access controls and ensure appropriate permissions are provided based on business requirements.
- Support implementation of IT security policies, password controls, device security, and data protection practices.
- Conduct regular checks for system vulnerabilities, security updates, and software patches.
- Educate employees on basic cybersecurity practices, phishing awareness, password security, and responsible use of company systems.
- Support incident response and coordinate with external cybersecurity partners where required.

5. Vendor Management & IT Operations

- Manage relationships with IT service providers, hardware suppliers, software vendors, telecom providers, and ISPs.
- Coordinate procurement, installation, maintenance, AMC, warranty, and replacement of IT equipment and services.
- Evaluate vendor performance, service quality, response times, and technical support.
- Maintain records of IT contracts, AMC agreements, licences, subscriptions, and renewal dates.
- Coordinate with vendors for technical escalations and ensure timely closure of issues.
- Support IT budgeting and provide recommendations for infrastructure upgrades and technology investments.
- Identify opportunities to improve IT efficiency, reliability, security, and cost effectiveness.

Pay: ₹500,000.00 - ₹800,000.00 per year

Perks:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Senior IT Officer (Lower Parel)
🏢 Prism Enterprises
📍 Lower Parel