Job description:

Primary Role:

Build and maintain strong relationships with students, parents, and other stakeholders, to ensuring satisfaction and smooth communication between the institute and its clients.

Key Job Duties & Responsibilities:

1. Student & Parent Interaction

- Act as the primary point of contact for inquiries, admissions, and support.
- Respond promptly to calls, emails, and walk-in queries from students and parents.
- Guide potential students and parents through admission procedures, course details, and fee structures.
- Handle student onboarding and orientation processes.

2. Relationship Management

- Build and nurture long-term relationships with students, parents, and alumni.
- Follow up with existing students to ensure satisfaction with programs and address any concerns.
- Maintain regular communication to encourage renewals, referrals, and continued engagement.
- Collect feedback to improve overall service quality.

3. Admission & Enrollment Support

- Assist in lead generation and conversion activities.
- Maintain accurate records of leads,



inquiries, admissions, and follow-ups.
- Support the admissions team in achieving enrollment targets.

4. Coordination & Administration

- Coordinate between academic, finance, and operations departments to resolve student issues.
- Ensure timely communication of schedules, results, and important announcements.
- Update and maintain CRM databases or student management systems.

Skills Required:

- Diploma/ Any Degree/ PG
- Excellent communication and interpersonal skills
- Solid problem-solving and conflict-resolution abilities
- Good organizational and multitasking skills
- Proficiency in MS Office and CRM tools
- Ability to multitask and handle pressure

Qualifications

- Diploma / Any Degree/ PG
- 0 -2 experience in education field sales roles is an advantage
- Freshers also apply

Contact Person - +91-XXXXXXXXXX

Pay: ₹10,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (Pathanamthitta)
🏢 Eminent Edu Skills
📍 Pathanamthitta