JOB DESCRIPTIONS

Sales Specialist – Luxury Furniture Studio

Department: Sales & Business Development
Designation: Sales Specialist – Luxury Furniture
Location: Luxury Furniture Studio / Showroom
Reporting To: Studio Manager / Sales Manager
Employment Type: Full-Time

1. Job Purpose

To deliver an exceptional customer experience and drive sales of luxury furniture, premium home furnishings, and interior solutions through the studio. The role involves understanding customer requirements, recommending suitable furniture and design solutions, building strong client relationships, and achieving sales targets while maintaining the premium brand image of the company.

2. Key Responsibilities

A. Customer Engagement & Sales

- Welcome and engage customers visiting the furniture studio, ensuring a premium and personalized experience.
- Understand customers’ preferences, lifestyle, space requirements, design expectations, and budgets.
- Present and recommend luxury furniture, sofas, beds, dining sets, wardrobes, tables, chairs, and other home furnishing products.
- Explain product features, materials, finishes, upholstery, dimensions, customization options, pricing, and delivery timelines.
- Convert walk-in enquiries into sales and consistently achieve assigned sales targets.
- Follow up with prospective customers to close sales opportunities.

B. Product Knowledge & Design Consultation

- Develop in-depth knowledge of the company’s product range, collections, materials, craftsmanship, and brand positioning.
- Assist customers in selecting furniture that complements their interior themes, room layouts, and aesthetic preferences.
- Coordinate with the design team for customized furniture, product specifications, and special customer requirements.
- Prepare quotations, product proposals, and suitable furniture combinations based on customer needs.

C. Client Relationship Management

- Build and maintain long-term relationships with customers, interior designers, architects, and other relevant stakeholders.




- Maintain customer databases, enquiry records, sales pipelines, and follow-up schedules.
- Generate repeat business and referrals through skilled customer service.
- Handle customer queries, objections, and complaints promptly and professionally.

D. Sales Operations & Coordination

- Prepare quotations, sales orders, and other required sales documentation accurately.
- Coordinate with the design, operations, logistics, and installation teams to ensure timely delivery and installation.
- Keep customers updated on order status, delivery schedules, and installation progress.
- Maintain accurate records of leads, conversion rates, sales revenue, and customer feedback.

E. Studio Management & Brand Presentation

- Ensure the furniture studio remains well-presented, organized, and aligned with the company’s luxury brand standards.
- Maintain attractive product displays and ensure that product information, catalogues, and samples are readily available.
- Support product launches, promotional activities, client events, and studio marketing initiatives.
- Follow company policies, pricing guidelines, discount approval processes, and customer service standards.

3. Qualifications & Experience

- Graduate in any discipline; a qualification in Sales, Marketing, Interior Design, or Business Management will be an advantage.
- 2–5 years of experience in sales, preferably in luxury furniture, premium home décor, modular furniture, interior solutions, or high-end retail.
- Experience working in a premium furniture showroom or design studio will be preferred.
- Candidates with experience in luxury retail, lifestyle products,



or premium customer service may also be considered.

4. Required Skills & Competencies

- Excellent communication, presentation, and interpersonal skills.
- Strong sales, negotiation, persuasion, and customer relationship management skills.
- Good understanding of furniture products, interior aesthetics, materials, and finishes.
- Ability to understand customer needs and recommend appropriate solutions.
- Strong follow-up, lead management, and sales conversion skills.
- Professional grooming and a customer-centric attitude.
- Proficiency in MS Office and CRM software.
- Ability to work independently and achieve sales targets.

5. Key Performance Indicators (KPIs)

Performance will be evaluated based on:

- Achievement of monthly and annual sales targets.
- Number of qualified leads generated and enquiries handled.
- Walk-in-to-sale conversion ratio.
- Average order value and revenue generated.
- Follow-up effectiveness and sales pipeline management.
- Customer satisfaction and customer feedback.
- Repeat business and customer referrals.
- Accuracy of sales documentation and coordination of order fulfilment.

6. Personal Attributes

- Customer-focused, confident, and professionally presentable.
- Passionate about luxury furniture, interiors, and lifestyle products.
- Persuasive, proactive, and commercially oriented.
- Patient and attentive to customers’ individual preferences.
- Committed to delivering a premium and personalized buying experience.

7. Working Conditions

- The role will be based at the company’s luxury furniture studio/showroom.
- The employee will interact directly with walk-in customers and scheduled clients.
- The role requires flexibility to work on weekends and public holidays as per the studio’s operating schedule and company policy.
- Performance-linked incentives may be applicable as per the company’s sales incentive policy.

Pay: ₹50,000.00 - ₹80,000.00 per month

Work Location: In person

📌 Sales Specialist -Luxury Furniture (Mumbai)
🏢 Nivasa Group
📍 Mumbai