Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Splunk Enterprise Architecture and Design, Python (Programming Language), Ansible on Microsoft Azure

Good to have skills : Microsoft Azure DevOps

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As a Splunk Administrator, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products.



Your typical day will involve providing hardware/software support and implementing technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.

Key Responsibilities:-

• Robust automation experience with YAML/python, build & release pipelines
• Plan and strategize new optimized solutions
• Should have SRE mindset, eliminating toil & targeting automation for any manual & repeatable task.
• Strong Architecture knowledge (distributed search/index lifecycle/cluster bundle/manage apps/rolling operation/buckets management)
• Multi-Site Clustering (both Search heads & indexers stack) with replication strategies
• Indexes management
• Summary Indexes/DM Acceleration/Scheduled searches
• Maintain Jobs & their performance
• Splunk Install/Upgrade/Uninstall
• Create & Develop Monitoring Jobs for alerts
• Troubleshoot issues/error via different logs
• SPL (tune real-time searches)
• DMC, DB Connect exposure & knowledge
• Maintain & develop documents(SOPs) of the w

📌 Infra Tech Support Practitioner (Gurugram)
🏢 Accenture services
📍 Gurugram