• Handle seller/customer queries and provide appropriate resolutions.

• Deliver professional and effective customer support through the assigned communication channels.

• Understand customer or seller concerns and resolve queries within the defined process guidelines.

• Maintain a high level of customer satisfaction and service quality.

• Handle escalations professionally and provide timely resolutions.

• Maintain accurate records of customer interactions and case details.

• Follow process guidelines, quality standards, and compliance requirements.

• Coordinate with relevant internal teams whenever required for issue resolution.

• Meet assigned performance, quality, productivity, and customer satisfaction targets.





Requirements
• Excellent verbal and written communication skills.

• Robust customer handling and problem-solving abilities.

• Ability to understand and resolve customer queries efficiently.

• Good interpersonal and listening skills.

• Comfortable working in rotational shifts and rotational week-offs.

• Ability to work in a fast-paced customer support environment.

• Basic computer and system handling skills.

• Customer-focused and solution-oriented approach.

📌 Require a Seller support executive in Pune (India)
🏢 TestHiring
📍 India