- Handle seller/customer queries and provide appropriate resolutions.

- Deliver professional and effective customer support through the assigned communication channels.

- Understand customer or seller concerns and resolve queries within the defined process guidelines.

- Maintain a high level of customer satisfaction and service quality.

- Handle escalations professionally and provide timely resolutions.

- Maintain accurate records of customer interactions and case details.

- Follow process guidelines, quality standards, and compliance requirements.

- Coordinate with relevant internal teams whenever required for issue resolution.

- Meet assigned performance, quality, productivity, and customer satisfaction targets.

Requirements

- Excellent verbal and written communication skills.

- Solid customer handling and problem-solving abilities.

- Ability to understand and resolve customer queries efficiently.

- Good interpersonal and listening skills.

- Comfortable working in rotational shifts and rotational week-offs.

- Ability to work in a fast-paced customer support environment.

- Basic computer and system handling skills.

- Customer-focused and solution-oriented approach.

📌 Require a Seller support executive in Pune (India)
🏢 TestHiring
📍 India