We are looking for a Service Now Technical Architect who is passionate about designing and delivering enterprise-scale Service Now solutions that drive operational efficiency, platform scalability, and business transformation. This role will provide technical leadership across architecture, integrations, automation, and platform engineering while partnering with business and technology stakeholders to deliver secure, scalable, and upgrade-safe solutions.

About You – Experience, Education, Skills, and Accomplishments

- 12+ years of overall IT experience with 9+ years of Service Now expertise and at least 3 years in a Service Now Architect role.
- Strong experience designing and implementing enterprise-scale Service Now solutions, including architecture, governance, and technical strategy.
- Deep expertise in ITOM, CMDB, Service Now Discovery, Service Mapping & ITSM.
- Hands-on experience with Integration Hub, Flow Designer, REST/SOAP APIs, MID Servers, Service Graph Connectors, and enterprise integrations.
- Excellent stakeholder management, communication, problem-solving, leadership, and mentoring skills, with the ability to influence technical decisions.
It Would Be Great If You Also Had
- Experience with Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
- Exposure to Now Assist and AI-powered Service Now capabilities.
- Service Now Certified Technical Architect (CTA)



certification or equivalent advanced Service Now certifications.
- Experience supporting large-scale digital transformation, cloud, or infrastructure modernization programs.
- Experience working in global, cross-functional, and distributed teams within complex enterprise environments.

What Will You Be Doing in This Role

- Define and drive the Service Now technical standards, architectural and governance framework, and platform technical strategy.
- Lead solution design, architecture reviews, and technical decision-making to ensure scalable, secure, and upgrade-secure implementations.
- Provide architectural leadership across CMDB, Discovery, ITSM, ITOM, integrations, automation, and platform engineering initiatives.
- Collaborate with Enterprise Architects, Product Owners, Business Stakeholders, and Delivery Teams to align technology solutions with business objectives.
- Mentor engineering teams, promote best practices, and identify opportunities to optimize platform performance, governance, and operational efficiency.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

📌 Technical Architect (ServiceNow) (India)
🏢 Clarivate
📍 India