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Job Title: Senior Service Now Developer – Third-Party Risk Management (TPRM)

Corporate Title: Senior Analyst

Experience: 5-8 years

Location- Bangalore

Job Summary

We are looking for a Senior Service Now Developer with robust expertise in Integrated Risk Management (IRM) / Third-Party Risk Management (TPRM) to design, develop, and implement scalable Service Now solutions. The ideal candidate will have hands-on experience configuring TPRM applications, developing custom workflows, integrations, and automating third-party risk processes while collaborating with business stakeholders and architects.

Key Responsibilities

- Design, develop, and maintain Service Now IRM/TPRM solutions.
- Configure Third-Party Risk Management, Vendor Risk Management, Risk Assessments, and Issue Management.
- Develop custom applications, workflows, Flow Designer flows, business rules, UI Policies, Client Scripts, Script Includes, and Scheduled Jobs.
- Configure Assessment Designer, questionnaires, risk scoring methodologies, and remediation workflows.




- Build integrations with enterprise applications using REST, SOAP, Integration Hub, and MID Server.
- Integrate external vendor risk platforms (Security Scorecard, Bit Sight, One Trust, Archer, etc.) where required.
- Customize Service Portal/Employee Center experiences related to vendor onboarding and assessments.
- Develop reports, dashboards, and Performance Analytics indicators.
- Participate in solution design, code reviews, and technical governance.
- Optimize platform performance and troubleshoot production issues.
- Support upgrades, patching, and release management.
- Mentor junior developers and establish development best practices.
- Collaborate with architects, business analysts, security, procurement, and compliance teams.

Required Technical Skills

Service Now

- Third-Party Risk Management (TPRM)
- Integrated Risk Management (IRM)
- Vendor Risk Management (VRM)
- Risk Management
- Policy & Compliance
- Assessment Designer
- Service Catalog
- Flow Designer
- Integration Hub
- Performance Analytics
- Reporting & Dashboards
- Employee Center/Service Portal

Development

- Java Script
- Glide APIs
- Script Includes
- Business Rules
- Client Scripts
- UI Policies
- UI Actions
- ACLs
- Scheduled Jobs
- Notifications
- Email Scripts
- Transform Maps
- Import Sets
- ATF (Automated Test Framework)

Integrations

- REST APIs
- SOAP Web Services
- OAuth
- JSON/XML
- Integration Hub Spokes
- MID Server

TPRM Functional Knowledge

- Third-party onboarding
- Due diligence




- Risk assessments
- Inherent and residual risk calculations
- Vendor questionnaires
- Risk scoring models
- Issue and remediation management
- Exception management
- Continuous monitoring
- Vendor offboarding
- Regulatory compliance

Experience

- 6–10+ years of Service Now development experience.
- 3–5+ years implementing Service Now IRM/TPRM solutions.
- Experience with end-to-end TPRM lifecycle implementations.
- Strong experience with integrations and platform customization.
- Experience working in Agile/Scrum environments.

Preferred Qualifications

- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Service Now Certified System Administrator (CSA).
- Service Now Certified Application Developer (CAD).
- Service Now Certified Implementation Specialist – IRM (preferred).
- ITIL Foundation Certification.
- Agile/Scrum certification is an advantage.

Preferred Industry Knowledge

- Banking & Financial Services
- Healthcare
- Manufacturing
- Retail
- Pharmaceutical
- Insurance

Nice to Have

- CMDB and Service Graph knowledge.
- Discovery and Integration Hub experience.
- Service Now Performance Analytics.

Key Competencies

- Strong problem-solving and analytical skills.
- Excellent Java Script and Service Now scripting expertise.
- Solution design and technical leadership.
- Strong communication and stakeholder management.
- Ability to mentor developers and perform code reviews.
- Experience delivering enterprise-scale Service Now implementations.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.

📌 ServiceNow Senior Analyst - TPRM Developer (India)
🏢 Mufg
📍 India