Company Description Hobfit is a tech-enabled health platform reimagining women’s health through science-backed care, AI-powered workouts, and habit-driven coaching. The company supports users in managing weight, PCOS, thyroid, blood pressure, fatigue, hormonal imbalances, and gynecological concerns with personalized medical expertise, smart movement, and culturally relevant nutrition. Hobfit serves over 500,000 users across multiple countries, supported by a network of doctors, dieticians, and certified coaches. Its platform offers adaptive home workouts, lab test integrations, biomarker-based personalization, calorie and period tracking, and community support. Hobfit focuses on addressing root causes rather than symptoms, helping users build sustainable health outcomes.
Role Description The Retention Specialist is a full time, on-site role based in Faridabad, focused on enhancing customer loyalty and long-term engagement with Hobfit’s health platform. This role involves monitoring user engagement metrics, identifying at-risk users,



and implementing targeted retention strategies and campaigns. The Retention Specialist will communicate directly with users via calls, messages, and in-app interactions to understand their needs, resolve concerns, and guide them toward relevant programs and features. They will collaborate with product, operations, and coaching teams to improve customer journeys, reduce churn, and increase satisfaction. Daily responsibilities include analyzing retention data, documenting feedback, preparing reports, and suggesting process improvements.
Qualifications

• Candidates should possess strong Customer Retention and Customer Satisfaction skills to design and execute strategies that reduce churn and build loyalty.
• Candidates should possess excellent Communication and Interpersonal Skills to engage with users empathetically, manage expectations, and provide clear guidance.
• Candidates should possess solid Analytical Skills to interpret data, ide

📌 Retention Specialist (Faridabad)
🏢 Hobfit
📍 Faridabad