We're looking for Customer Success Specialists

Responsibilities:

• Own the ultimate success of our SMB customers in your territory,ensuring they realise the full value of the Confluent Products.
• Accountable to maintaining customer health, driving consumption,forecasting and retention of the account base
• Maintain positive customer relationships through timely consumption check-ins with the customers, by sharing detailed customer usage metrics
• Leverage the insights gained from customer interactions to accurately forecast renewals, upsells or downgrades
• Own the renewal process, collaborate with internal stakeholders for timely execution of renewals, ensuring high retention rates
• Drive consumption through thorough understanding of use case and offering value added services tailored to customer needs
• Proactively identify risks, collaborate with internal stakeholders to come up with remediation plans and churn prevention
• Identify new selling opportunities by unlocking recent usecases through effective Discovery and architecture deep-dive




• Work closely with the sales teams throughout the process - expansion , up-sell, risks and additional service/support opportunities within accounts.
• Coordinate the engagement of other Confluent resources (e.g.Customer Operations, Solutions Engineers, Deal Desk etc.) to ensure ongoing customer success.
• Promote the use of Confluent features and technology,communicating ROI throughout the customer lifecycle to stakeholders of all levels
• Maintain relationships with key users and decision makers at assigned customers, keeping them connected to value being added by our products.
• Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

Qualifications:

• Comfortable working with SMB, Longtail accounts.
• Contract negotiation experience with the ability to provide timely recommendations and drive decisions for mutually beneficial outcomes.
• You are data-drive

📌 Customer Success Specialist (Bengaluru)
🏢 Scoutit
📍 Bengaluru