? WE'RE HIRING | LAST-MILE OPERATIONS MANAGER

24/7 Luxe Pharmacies | Mumbai

Experience: Minimum 5 years in last-mile delivery, fleet management, quick commerce, hyperlocal logistics or equivalent operations, including at least 2 years handling multi-location operations.

Location: Mumbai | Full-time | In office and field-based

At 24/7 Luxe Pharmacies, we're building a hyperlocal healthcare delivery network designed around speed, reliability and accountability.

Our pharmacies are strategically embedded within high-density residential communities, with a target of delivering medications to customers within 40 minutes.

We're looking for an experienced Last-Mile Operations Manager who can take end-to-end ownership of our rider network and delivery execution across multiple locations.

This is not merely a supervisory role. We need someone who anticipates problems, builds contingencies and ensures that delivery operations continue functioning even when individual employees, riders or processes fail.

KEY RESPONSIBILITIES

1. Fleet Management & Rider Availability




- Independently monitor rider availability across every store, shift and delivery zone.
- Create and maintain rider rosters, attendance records, leave plans and backup deployment arrangements.
- Proactively identify staffing shortages before they affect service.
- Maintain a trained reserve network of riders for emergencies, absenteeism and unexpected demand.
- Manage rider recruitment, onboarding, training, retention and performance.
- Ensure disciplined, safe and professional rider conduct.

2. Real-Time Delivery Operations
- Take operational ownership of delivery capacity from order readiness through successful delivery.
- Continuously monitor outstanding deliveries, rider assignments and operational bottlenecks.
- Coordinate with pharmacy and concierge teams to ensure delayed orders are identified and resolved.
- Arrange alternative riders, inter-store transfers and backup fulfilment when required.
- Prior

📌 LAST-MILE OPERATIONS MANAGER (Mumbai)
🏢 24/7 TFS LUXE PHARMACIES
📍 Mumbai