This hybrid role seeks an experienced business analyst with deep expertise in SFDC Knowledge and SFDC Lightning to translate complex business needs into scalable Salesforce solutions for a global organization. The analyst will collaborate across functions to optimize processes enhance user experiences and ensure high quality delivery within a day shift framework without travel requirements.
Responsibilities
• Analyze end to end business processes and translate stakeholder needs into detailed SFDC Knowledge and SFDC Lightning requirements that support scalable and sustainable enterprise solutions
• Collaborate with cross functional teams to gather clarify and validate business requirements ensuring alignment with organizational objectives and Salesforce platform capabilities
• Design comprehensive user stories and acceptance criteria for SFDC Lightning features that improve efficiency user experience and data accuracy across global operations
• Develop detailed functional specifications and process documentation that enable development configuration and testing teams to implement Salesforce solutions with minimal rework
• Coordinate and perform impact analysis for proposed Salesforce changes assessing dependencies risks and perks to guide decision making and release planning
• Support configuration and optimization of SFDC Knowledge articles and Lightning components to ensure information is easily searchable accurate and helpful for internal and external users
• Conduct end user workshops and demos to validate SFDC Lightning functionalities gather feedback and drive adoption of newly implemented features and enhancements
• Partner with quality assurance teams to define test strategies and scenarios ensuring comprehensive validation of Salesforce functionalities data integrity and integrations
• Monitor key performance metrics related to Salesforce usage and business outcomes and recommend targeted improvements that increase productivity and operatio
📌 Business Analyst (Chennai)
🏢 Cognizant
📍 Chennai
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