Job description:

Job Description Role Purpose
The purpose of the role is to ensure updation and management of data related to client accounts (forecasting, scheduling and performance), provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders.

͏ Do
• Develop and lead accurate MIS Management & Reporting within the Service Line• Interact and work closely with management, internal stakeholders & clients to prioritize business and information needs
• Keep track and maintain a master view of the multiple reports, mapped to multiple stakeholders along with their frequency to ensure no report misses timeline or a stakeholder
• Develop and customize dashboards as per client requirements and establish frequency of reporting (weekly/ monthly/ quarterly)
• Closely monitor relevant data parameters (key SLA metrics such as run-rate etc.) to ensure timely updation and data management of such parameters
• Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore)



and performance against SLAs, CSAT, Quality etc.
• Develop and implement standardized MIS procedures across all business applications.
• Review for quality assurance of all reports, dashboards, performance indicators to ensure accuracy and security of all reports at all times before sending it to client and or internal management
• Address and prioritize ad-hoc report requirements
• Ensure zero non-compliances on process audit on data security and compliance

• Enhance and maintain tools and systems for effective MIS generation and reporting system• Regularly monitor MIS tools and application and their performance to avoid unplanned outages and down times
• Perform periodic maintenance and servicing of MIS tools and system to improve operational efficiency
• Stay abreast of the trends, tools and systems available in the market for MIS generation to improve the quality of analysis
• Recommend and implement new techn

📌 MIS LEAD (Pune)
🏢 Wipro
📍 Pune