Responsibilities

- Understanding business requirements and processes from our customers for creating digital applications on our internal no-code tool
- Converting business processes into technology solutions, designing application flow, database design, and connections.
- Create SQL queries for report generation on the platform.
- Build visualizations and dashboards based on business KPIs.
- Create training documents and videos for our users. Support users in the digital requirements.
- Analyze and suggest product and process improvements
- Take and track all customer queries and assist them in using the platform
- Interface with the product team on feature requirements and improvements

Requirements

- At least 2+ years of experience in SQL and implementation of any enterprise platform such as an ERPs etc.
- Ability to grasp business processes and create business processes for digitization of operations.
- Tech, MCA, BCA, or graduation in any technical field.
- Valuable to have working experience in working on no-code digital solutions or ERPs

Hiring Process

- Aptitude test
- Technical Interview
- Culture Interview

Skills:- Customer Success, SQL and Customer Relationship Management (CRM)

📌 Customer Success Manager (No-Code) (Delhi)
🏢 Grid
📍 Delhi