Job Responsibility:

- Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual

- Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.

- Contributes to team effort by accomplishing team metrics and SLA





- Provides all billing-related information to customers – helps in resolving any billing issues

- Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems

- Ensures and provides quality service to both internal and external customers.

- Receives inquiries and contacts the organization’s other departments to resolve a variety of account-related issues

- Participates and provides expertise as a member of the Customer Care group

- Attends regular meetings and feedback sessions

Skills:- Voice processing, Inbound Marketing and Outbound marketing

📌 Sr.Customer Support Representative (Chennai)
🏢 Trimble
📍 Chennai