We are looking for a proactive and customer-focused Marketing Executive to support the implementation and day-to-day management of our CRM programme. The role will help build stronger customer relationships through timely WhatsApp support, telecalling, customer feedback, and relevant follow-ups.

Responsibilities

- Support the setup, implementation, and ongoing management of the company's CRM system.
- Help organise customer data, maintain accurate records, and update interaction histories.
- Respond to customer queries received through WhatsApp and other customer service channels in a timely and professional manner.
- Make outbound calls to customers for feedback, order-related follow-ups, product enquiries, and customer engagement.
- Handle inbound calls and direct customer queries to the right internal teams when needed.
- Record complaints, suggestions, and product feedback in the CRM and ensure they are followed through to resolution.
- Coordinate with sales, e-commerce, logistics, and other teams to resolve customer issues.
- Support customer retention activities, including post-purchase follow-ups, repeat-purchase reminders, and campaign communication.




- Assist in creating and sending approved WhatsApp messages, customer updates, and service communications.
- Prepare regular reports on customer queries, complaints, response times, feedback, and call outcomes.
- Identify recurring customer concerns and share insights with the Marketing Manager and relevant teams.
- Follow company guidelines for customer communication, data handling, and brand tone.

Requirements

- Graduate in Marketing, Business Administration, Communications, or a related field.
- 1–2 years of experience in customer relationship management, customer support, telecalling, or a similar role.
- Solid spoken and written communication skills in English; Kannada and Malayalam will be an advantage.
- Comfortable speaking with customers over the phone and responding to queries through WhatsApp.
- Basic knowledge of CRM systems, spreadsheets, and customer support tools.
- Organised, patient, and attentive to detail, with a strong sense of ownership.
- Experience in FMCG, D2C, e-commerce, or consumer brands will be an advantage

📌 Marketing executive - CRM (Bengaluru)
🏢 KLF Nirmal Industries (P
📍 Bengaluru