System Engineer
We are seeking a skilled System Engineer to provide advanced technical support to our end-users and maintain the stability of our IT setting. As a System Engineer, you will leverage your expertise in technologies such as Active Directory, Exchange, VMware, Storage (SAN/NAS), Windows Server, Citrix, DHCP, and Office 365 to resolve complex issues and contribute to continuous improvement efforts. Experience
• 3 to 5 years

Functional Area
• IT Support/ Technical Services

Role Category
• IT Support

Employment Type
Permanent
Working Hours
Rotational Shifts
Work Location
• Vadodara

Roles and Responsibilities:
• Provide escalated technical support and troubleshooting for complex issues related to IT infrastructure and technologies.
• Collaborate with Support Engineer I and other teams to ensure prompt and effective issue resolution
• Participate in root cause analysis and provide solutions to prevent recurring problems.
• Assist in the planning, implementation, and maintenance of IT systems and services.
• Monitor system performance,



identify areas of improvement, and implement solutions.
• Contribute to the development of knowledge articles, training materials, and documentation.
• Mentor and guide junior support engineers in technical problem-solving and best practices.
• Assist with IT projects, upgrades, and migrations as required.
• Keep up-to-date with emerging technologies and industry trends.

Required Skills and Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in technical support or IT helpdesk role.
• In-depth knowledge of Active Directory, Exchange, VMware, Storage (SAN/NAS), Windows Server, Citrix, DHCP, and Office 365.
• Strong troubleshooting skills and ability to diagnose complex technical issues.
• Excellent communication skills and the ability to communicate technical concepts to non-technical users
• Customer-oriented approach with a commitment to deliver

📌 System Engineer (Vadodara)
🏢 Sasvat Infotech
📍 Vadodara