**Job Description: Navision SCM Consultant (Managed Services)** Experience: 5+ years Engagement Type: Managed Services Primary Focus: Microsoft Dynamics NAV / Dynamics 365 Business Central Supply Chain Management **Role Summary** We are seeking an experienced Navision SCM Consultant to provide functional support and continuous improvement services for a managed services engagement. The consultant will support Microsoft Dynamics NAV / Dynamics 365 Business Central supply chain processes, ensuring the secure operation of procurement, inventory, warehouse, planning, sales order, and logistics functions. This role requires strong hands-on NAV/Business Central functional expertise, sound knowledge of end-to-end supply chain processes, and experience working in an SLA-driven application support environment. **Key Responsibilities** + Provide Level 2 and Level 3 functional support for Microsoft Dynamics NAV / Dynamics 365 Business Central Supply Chain modules. + Manage and resolve incidents, service requests, system defects, and user queries within agreed SLAs. + Configure, maintain, and support supply chain processes across: + Purchase and vendor management + Sales order management + Inventory management + Item master and item variants + Item tracking, serial numbers, and lot numbers + Warehouse management + Bin management and warehouse locations + Replenishment and inventory planning + Demand forecasting + Transfer orders + Assembly and light manufacturing processes, where applicable + Shipping, receiving, and returns + Support procurement activities, including requisitions, purchase orders, approvals, vendor setup, receipts, invoices, and return orders. + Analyze inventory discrepancies, stock valuation issues, reservation issues, availability problems, and posting errors. + Support inventory planning activities, including reorder policies, planning worksheets, requisition worksheets, order proposals, and demand/supply balancing. + Assist business users with warehouse transactions, put-away, picks, shipments, receipts, cycle counts, physical inventory, and stock adjustments. + Investigate and resolve issues related to item tracking,



reservations, bin contents, item availability, cost adjustments, and inventory reconciliation. + Gather business requirements and prepare functional specifications for system enhancements, reports, workflows, and process changes. + Collaborate with NAV/Business Central developers and integration teams to troubleshoot customizations, interfaces, EDI, barcode scanning, shipping carriers, and external logistics systems. + Perform impact analysis and coordinate functional testing for changes, releases, patches, upgrades, and integrations. + Prepare test scenarios, execute regression testing, support UAT, and validate production deployments. + Create and maintain functional documentation, configuration documents, support knowledge articles, process maps, and end-user guides. + Deliver user training and provide functional guidance on standard NAV/Business Central supply chain capabilities and best practices. + Participate in problem management, root-cause analysis, service reviews, and continuous service improvement initiatives. **Required Skills and Experience** + 5+ years of functional consulting experience with Microsoft Dynamics NAV and/or Dynamics 365 Business Central. + Strong experience in NAV/Business Central supply chain and logistics processes, including purchasing, sales order processing, inventory, warehousing, and planning. + Hands-on experience with item setup, locations, bins, item tracking, reservations, replenishment parameters, vendor/item relationships, and posting setup. + Practical knowledge of warehouse operations, inbound/outbound processing, stock movements, inventory counting, and inventory controls. + Experience in a managed services, production support, or SLA-based application support environment.



+ Ability to analyze and resolve functional issues involving inventory, procurement, warehouse, and order fulfillment processes. + Experience gathering requirements and producing functional design documents, test cases, training material, and support documentation. + Understanding of NAV/Business Central integrations and the ability to coordinate issue resolution across functional, development, and infrastructure teams. + Strong problem-solving, stakeholder-management, and communication skills. + Ability to manage multiple tickets, changing priorities, and deadlines effectively. **Preferred Qualifications** + Microsoft Dynamics 365 Business Central functional certification. + Experience with advanced warehouse management, mobile warehouse solutions, barcode/RF scanning, EDI, and third-party logistics integrations. + Experience supporting manufacturing, assembly, service management, or project-based supply chain processes in NAV/Business Central. + Exposure to Power BI, Jet Reports, Excel reporting, or other operational reporting tools. + Basic understanding of AL development, C/AL, SQL, APIs, web services, and integration concepts. + Experience with NAV/Business Central upgrades or migration to Dynamics 365 Business Central. + Familiarity with ITIL service management processes, including Incident, Problem, Change, and Request Management. + Experience using Azure DevOps, Jira, ServiceNow, or similar ticketing and delivery tools. **Key Competencies** + Strong customer-service orientation and ownership mindset. + Ability to understand end-to-end supply chain and warehouse business processes. + Analytical approach to identifying root causes and practical solutions. + High attention to detail, particularly around stock accuracy, inventory controls, and transactional data. + Ability to work independently and collaborate effectively with cross-functional teams. + Proactive focus on process standardization, automation, and continuous improvement. + Clear written and verbal communication with both business users and technical teams.

📌 Microsoft Dynamics NAV / Dynamics NAV / Navision SCM consultant (Bengaluru)
🏢 NTT America
📍 Bengaluru