Title: Account Manager- B2B
Work Location: Maraimalai Nagar, Chennai
Lindstrom Services India Private Limited

Job Summary:
As an Account Manager at Lindström, you will be responsible for managing and developing an assigned portfolio of customers, with a focus on building long-term relationships, delivering a solid customer experience and driving profitable business growth.

Understanding customers' businesses, requirements and future needs, and work closely with internal teams to deliver relevant solutions. The role combines customer relationship management, account development, commercial management and customer retention, with a clear focus on adding value and driving sustainable business growth.

Key Responsibilities:
1. Account Management & Relationship Building
• Manage and develop an assigned portfolio of customers in line with business and customer objectives.
• Build trust through long-term relationships with key customer stakeholders.
• Develop a good understanding of customers' businesses, processes, requirements and future priorities.




• Ensure regular engagement with customers and maintain a high level of customer satisfaction.

2. Business Growth
• Identify and develop opportunities for up-selling and cross-selling across the customer portfolio.
• Understand customer requirements and recommend relevant Lindström products, services and solutions.
• Develop account plans to drive revenue growth and improve portfolio profitability.
• Proactively identify opportunities arising from changing customer needs and market developments.

3. Customer Retention & Service Excellence
• Higher customer engagement and drive long-term customer retention.
• Proactively identify customer concerns and coordinate with relevant teams for timely resolution.
• Work closely with Operations and Service teams to ensure consistent and effective service delivery.
• Monitor customer feedback and identify opportunities to improve the overall customer experience.

4. Commercial & Cont

📌 Account Manager-B (Chennai)
🏢 Lindström
📍 Chennai