Location Name: Pune Corporate Office - Mantri

Job Purpose

At Bajaj Finance, we help millions of people across India manage their money. People come to us when they want to buy a current phone on EMI, when they need a personal loan for a wedding, when they want to buy insurance, or when they want to grow their savings in a Fixed Deposit. Because we have so many customers, we get thousands of questions every single day. Customers want to know their account balance. They want to change the date their EMI gets deducted. They want to know the fees for closing a loan early.

In the past, to get these answers, a customer had to wait on hold to talk to a call center agent, or they had to tap through ten different screens on our mobile app. We want to change that. We want to make it as easy as sending a text message to a friend.

We are building a massive, highly intelligent AI (Artificial Intelligence) platform. Think of it like a super-smart chat assistant built right into the Bajaj Finance app. We want our customers to be able to just type out their problems in plain English, Hindi,



or other languages, and have the AI fix the problem instantly. If a customer types, "Hey, I need to pause my loan payment this month," the AI should understand them, check their account, and do the work in seconds.

Building this is incredibly hard. It is not just a simple robot that gives canned answers. It is a smart system that has to understand human language, connect to our deep banking systems, and follow strict financial rules.

Duties And Responsibilities

Your Daily Work: The 9 Core Areas

About

Your job will be very hands-on. You will not just be sitting in long meetings talking about big ideas. You will be doing the real, detailed work to make this AI smart. Here are the nine specific areas you will be working on every day:

• FPR (Future Press Release)

Before a single line of computer code is written, you have to know what your end goal is. We do this by writing a Future Press Rele

📌 Cluster Manager (Pune)
🏢 Bajaj FinServ
📍 Pune