Req ID: 389251

NTT DATA strives to hire exceptional, cutting-edge and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow - Business Analyst to join our team in Delhi, Delhi (IN-DL), India (IN).
ServiceNow Business Analyst
Location: Remote (with occasional travel as needed)
Role Overview:
NTT DATA is seeking a highly motivated and experienced ServiceNow Consultant who also has strong Business Analyst capabilities. This role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.
Key Responsibilities:
Business Analysis
- Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.




- Develop and maintain end-to-end process flows and gap analyses to support solution design.
- Prepare and execute test plans, facilitate UAT, and support go-live activities.
- Lead client training sessions and create user-friendly job aids to support platform adoption.
Client Engagement & Delivery Support
- Serve as the “eyes and ears” of the delivery team throughout the project lifecycle.
- Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.
- Collaborate with project leadership to ensure alignment between business goals and technical solutions.
Qualifications:
- 5+ years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
- 5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
- Proven ability to lead client workshops and translate business needs into

📌 ServiceNow - Business Analyst (Delhi)
🏢 NTT DATA Services
📍 Delhi