* WE ARE HIRING | International Semi Voice Process

Process: UK Utilities – Customer Support

Locations: Uppal , Hyderabad

Work Mode: Work From Office

SALARY PACKAGE

• Freshers: 3 LPA

ELIGIBILITY

• Graduation is mandatory

• Freshers are eligible

• Candidates with relevant experience are preferred

• Robust English communication skills required

• Candidates should be comfortable working in rotational shifts

SHIFT & TRANSPORT

• Rotational shifts

• 2-way cab facility available

• Cab eligibility within a 15 km radius

ROLE & RESPONSIBILITIES

• Handle inbound/outbound voice calls, live chats and emails for UK residential & business customers

• Resolve billing, meter reading, payment and account-related queries

• Handle water service requests, complaints and escalations

• Manage priority cases and coordinate with backend/technical teams





• Schedule appointments for field technicians and service engineers

• Follow UK regulatory, data protection and quality standards

• Maintain strong performance across CSAT, FCR, AHT and Quality

KEY PERFORMANCE INDICATORS

CSAT: Customer Satisfaction

FCR: First Call Resolution

AHT: Average Handling Time

Quality & Compliance: Process and data privacy adherence

INTERVIEW PROCESS

1⃣ HR Round

2⃣ Operations Round

3⃣ Client Round

DOCUMENTS REQUIRED

• Updated Resume

• Aadhaar Card – Photocopy

• Vaccination Certificate – Photocopy

APPLY NOW

Senior HR Recruiter – Moses

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