Job Title: Senior Technical Support Experience: 3–6 Years
Qualification: Diploma / Bachelor's Degree in Electrical & Electronics
Location: Bengaluru
Job SummaryWe are looking for a Senior Technical Support qualified with 3–6 years of experience in electrical/electronic troubleshooting, preferably in the EV charging industry. The candidate will be responsible for diagnosing EV charger faults, providing remote technical support, and identifying the root causes of recurring technical issues to ensure reliable charger operations and minimize downtime.
Key Responsibilities1. EV Charger Fault Diagnosis• Diagnose and identify faults in AC and DC EV chargers.
• Troubleshoot charger errors, charging failures, power-related issues, and component malfunctions.
• Interpret charger error codes, fault indicators, and technical logs to identify potential issues.
• Understand electrical and electronic components such as PCBs, MCBs, MCCBs, RCCBs, relays, and contactors.
• Analyse charger symptoms and determine whether the issue is hardware-related, software-related, or connectivity-related.
2.
Remote Troubleshooting• Provide technical support to customers and field technicians through calls, video sessions, and remote diagnostic tools.
• Guide technicians through systematic troubleshooting procedures to identify and resolve charger faults.
• Investigate charger connectivity issues, communication failures, and unsuccessful charging sessions.
• Coordinate with Engineering and Product teams to resolve complex technical issues.
• Document troubleshooting steps, actions taken, and final resolutions.
3. Root-Cause Analysis• Conduct root-cause analysis for recurring charger faults and technical failures.
• Identify patterns in charger error logs, service reports, and recurring customer complaints.
• Recommend corrective and preventive actions to reduce repeat failures and charger downtime.
• Collaborate with Engineering teams to investigate persistent hardware, firmware, and communica
📌 Senior Technical Support Engineer (Pune)
🏢 Kazam
📍 Pune