Job Summary:

We are seeking a detail-oriented and customer-focused Customer Service & Order Management Specialist to serve as the primary point of contact for customers, EDI customers, third-party logistics providers, and internal stakeholders. This role is responsible for ensuring seamless order processing, timely issue resolution, and effective communication across the order-to-cash cycle.The successful candidate will play a critical role in driving customer satisfaction, maintaining order accuracy, supporting continuous process improvements, and ensuring adherence to internal controls while working in a fast-paced, highly competitive environment. Key Responsibilities

- Manage customer orders from receipt through fulfillment, including EDI order processing and monitoring.
- Investigate and resolve EDI-related issues, including IDoc corrections and system exceptions.
- Serve as the first point of contact for all customer inquiries, requests, and order-related concerns.
- Coordinate with warehouse partners, logistics providers, and internal teams to ensure timely and complete order delivery.
- Maintain proactive and skilled communication with customers regarding order status, deliveries, and issue resolution.
- Ensure high levels of order entry accuracy and data integrity within ERP systems.
- Partner with cross-functional teams to continuously improve service levels and operational efficiency.
- Monitor order flow and proactively address potential risks that may impact customer satisfaction.
- Support compliance with company policies, internal controls, and established process guidelines.




- Contribute to continuous improvement initiatives within the Cash Cycle / Order-to-Cash process.
- Handle escalations professionally and ensure prompt resolution of customer concerns.
- Adapt to business needs, including shift-based schedules and seasonal volume fluctuations.

Required Qualifications

- Bachelor's degree in Business Administration, Commerce, Supply Chain Management, Logistics, or a related field.
- Experience in Customer Service, Order Management, Order-to-Cash (O2C), Supply Chain Operations, or a related function.
- Experience working with ERP systems, preferably SAP.
- Exposure to EDI processes and electronic order management.

Required Skills:

- Technical Skills
- Order Management and Order Processing
- EDI (Electronic Data Interchange) Operations
- IDoc Monitoring and Error Resolution
- ERP Systems (SAP preferred)
- Customer Order Entry and Validation
- Supply Chain and Logistics Coordination
- Order-to-Cash (O2C) Process Knowledge
- Microsoft Excel and Microsoft Office Suite

- Customer Service Skills

- Customer Relationship Management
- Customer Query Resolution
- Complaint Handling and Escalation Management
- Service Excellence and Customer Satisfaction Focus

- Communication & Collaboration

- Strong verbal and written communication skills




- Stakeholder and Cross-functional Team Management
- Ability to build effective relationships with customers, logistics partners, and internal teams

- Analytical & Problem-Solving Skills

- Strong troubleshooting and root cause analysis capabilities
- High attention to detail and accuracy
- Ability to prioritize and manage multiple tasks simultaneously
- Continuous improvement mindset

- Behavioral Competencies

- Customer-centric approach
- Ownership and accountability
- Adaptability and flexibility
- Ability to perform under pressure and manage peak workloads
- Strong organizational and time-management skills
- Team-oriented mindset

Preferred Qualifications:

- Experience with SAP SD (Sales & Distribution) module.
- Prior experience supporting EDI customers in a manufacturing, retail, FMCG, healthcare, or distribution environment.
- Knowledge of warehouse management and logistics processes.
- Experience with process improvement methodologies such as Lean or Continuous Improvement programs.
- Exposure to global customer support environments.

Work Schedule: Flexible to work in rotational shifts and support business requirements during peak periods.

#AditiConsulting
#26-06356

Skills: Customer Order Entry and Validation, EDI Electronic Data Interchange Operations, ERP Systems SAP preferred, IDoc Monitoring and Error Resolution, Microsoft Excel and Microsoft Office Suite, Order Management and Order Processing, Order-to-Cash O2C Process Knowledge, Supply Chain and Logistics Coordination

Experience: 0.00-0.00 Years

📌 Order Management Analyst (Bengaluru)
🏢 Aditi Tech Consulting Private
📍 Bengaluru