Job Title: Analyst
• Relationship Service Management is a digitally enabled CIB Banking Client Relationship Services team who delivers coordination of client impacting servicing activities on behalf of RMs to facilitate optimal client experience and allow front-line partners focus on business generating activities.
• Relationship Service Manager - Analyst role is part of Client Relationship Servicing within CIB Banking within CIB COO. CIB COO is a globally aligned function supporting GBM/CMB wide businesses and all elements of the client lifecycle including Onboarding and Client Relationship Servicing. RSM function is accountable for ensuring that HSBC consistently provides exceptional service to its clients. The CIB Banking CS Value Stream oversees all Account Maintenance, Account Opening, Closing & Reactivation requests, Client Authorization Update (Mandates), Audit confirmation, Request for Information and RM Delegated Responsibilities (AI Triggers/CDD Info).

In this role, you will:
Principal Accountabilities and Responsibilities (e.g., for Business,



Customers & Stakeholders; internal control environment, etc.)
Impact on Business
• Take measures to be in regular contact with RMs on operational issues and take prompt follow-up action on outstanding matters.
• Take ownership of Client Maintenance and servicing activities including ad hoc client queries and escalations.
• Undertake proper utilization of the product/ sales knowledge to find answers to complex operational problems and present the solution to RMs in explicit language.
• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.

Customers / Stakeholders
• Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress.
• Interfacing with wide variety of teams

📌 Analyst (Bengaluru)
🏢 HSBC
📍 Bengaluru