Job Title: AVP
• The incumbent of this role is accountable and responsible for managing and strengthening the FSO, Production Support. The overall objective is to create an setting where there is minimum or no surprises, enhanced awareness amongst employees, timely escalations, and strict monitoring of application performance and manage incidents and queries effectively & efficiently. The role’s critical success factors include managing relations within Finance Operations and the larger HSBC Finance community; ability to work across teams/ sites/ time zones; influencing business outcomes. The role holder will be accountable and responsible for managing & strengthening FSO & SM sub function, provide production support to Liquidity & Regulatory systems

In this role, you will:
Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)
Run Support
• Incident management, data quality triage, query management, focus on controls, supporting DR/ PR and new technology or release or application onboarding




• Understand Liquidity & Regulatory Reporting framework i.e. process (technical solution), liquidity & regulatory reporting requirements for data purposes & systems
• Establishing and building user confidence in robust production environments and excellence of Finance Operations support function
• Understanding of production system support tasks performed during Monthly, Quarterly and Year-end close
• Understanding and interpreting the data calculations and validation within the application
• Evidencing a proactive approach – it is fundamental for this role that all stakeholders are kept informed of the progress of issues raised towards resolution
• End to end understanding of the process within the agreed timelines or learning curve
• The level of performance is in sync with the target set as per the SLA/KPI
• Update/maintain the Process manuals and Standard Operating Processes
• Partnering with

📌 AVP (Gurugram)
🏢 HSBC
📍 Gurugram